We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it’s an opportunity for you to bring diversity, ideas and energy to UserTesting. If you’d like to hear more about it, watch our short video:

As a Product Manager Intern at UserTesting, you will play a key role in supporting the execution of your product area, helping to ensure our offerings continue to exceed customer expectations. This position is ideal for someone who is passionate about product development, eager to learn, and ready to contribute to a team's success. You will gain hands-on experience in managing product life cycles, understanding customer needs, and collaborating with cross-functional teams.

This is what you will be doing:

• Assist in managing the priority of features throughout their planning, development, and release cycles.
• Learn to deeply understand the needs of our customers through research and direct feedback.
• Support the product team in delivering new features, focusing on learning agile product development practices.
• Contribute to being the voice of the customer in product development, representing both current and future user needs.
• Engage with various functional groups across the company, such as design, engineering, marketing, and customer support, to gain a holistic view of product delivery.
• Observe market trends and product positioning to support the team in keeping UserTesting's offerings competitive.
• Help facilitate alignment and buy-in across the company, supporting senior Product Managers in rallying teams around product visions.

What we are looking for:

• A keen interest in product management, particularly in a SaaS environment.
• A basic understanding of user-centered design principles and a desire to learn more.
• Eagerness to learn about developing, managing, and launching web-based software products.
• Strong analytical skills and an interest in data analysis.
• Excellent communication skills, with a willingness to develop your written and verbal communication further.
• An adaptable and agile mindset, open to learning how to deliver new products and features iteratively.
• Curiosity about Lean methodologies and an eagerness to learn about customer development, hypothesis-driven planning, and evidence-led product design.
• Motivation to work in a data-driven environment, with an interest in both qualitative and quantitative research.
• Resourcefulness, self-motivation, and an enthusiasm for working in a team-based environment.
• Interest in agile development methodologies.

This internship is a fantastic opportunity to immerse yourself in the world of product management, offering a blend of learning opportunities and practical, hands-on experience. Join us to start your journey in creating amazing customer experiences through innovative product development.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.