At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.  

Product Specialist - Japan

Why We Have This Role

Qualtrics leads the way in Experience Management—one of the fastest-growing tech categories—and the 16 to 24 months you spend as a Product Specialist will prepare you to move to the forefront of this global movement. This role is a fast-paced launchpad to other roles and leadership within Qualtrics. Within the role, you will gain troubleshooting expertise, deep insight into the Qualtrics user experience, and experience instructing and consulting. Moreover, you will receive coaching on your written and verbal communication skills. Through providing product support and engaging in special projects, you will learn to work with senior level employees within Qualtrics and at client companies. Former Product Specialists have gone on to lead teams within Engineering, Operations, Marketing, and Customer Success, and Sales.  

How You’ll Find Success

• Highly communicative and has ability to create trust in customers and teams
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams - partnering with managers, cross functional teams, and teammates
• Shows desire to learn new skills and grow in the role
• Takes analytical mindset to approach problems and find solutions

 

How You’ll Grow

• Your analytical skills are critical as you respond to clients (including Fortune 500 employees, tenured professors, and small business owners) via phone, email, or chat.
• The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change.
• We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists by finding outside-the-box solutions for both our customers and our processes.
• Help companies build solutions that achieve their business/company goals, pushing them to the next level
• Improve your qualifications/technical skills (HTML, Javascript, CSS)
• Learn more about a day in the life on our QUALTRICS UNIVERSITY WEBSITE.

 

Things You’ll Do

• Use your analytical and problem solving skills to respond to technical support needs, particularly in the Japan region.
• Work with customers ranging from grad students to C-level.
• Help companies from startups to the Fortune 500 across all industries build solutions to achieve their business goals
• Lead out on projects that impact the whole organization and collaborate with teams across Qualtrics to find innovative solutions for both our customers and internal processes
• Constantly learn and adapt as our products and technologies change

 

What We’re Looking For On Your Resume

• Bachelor’s degree from a university (Or graduating soon). Preferred technical or hard science major or minor, but open to all disciplines.
• Prior instruction, research, or tutoring experience will be beneficial
• Fluent in Japanese and English languages
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Excellent analytical skills
• Ability to communicate and teach complicated concepts
• Detail-orientation with an ability to prioritise and meet deadlines
• Interest in Technology/SaaS industry.
• Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.) not required however beneficial.

 

What You Should Know About This Team

• You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients.
• You’ll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
• Eventually you will move on to a great next role in Qualtrics bringing your knowledge of our customer base and how they use our product.

  Our Team’s Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
• On top of standard benefits package (medical, vision, life insurance, etc) We believe in sharing Qualtrics success which is part of the compensation for all employees.

  Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.