Our Strategy and Research (STaR) Software Services team is a newly established division dedicated to assisting our clients in setting up and utilizing a wide array of Qualtrics software products to tackle complex business challenges. A crucial part of our function lies in empowering customers to be proficient using the Qualtrics platform across a diverse range of research products (DesignXM, BX, UX). Our work is fundamental to the purchase and renewal of software, and seeing our customers become advocates of the software is a measure of our success

At Qualtrics, managing best-in-class research programs is the core duty of Program Managers in the STaR team. Our Program Managers play a pivotal client lead role during the lifecycle of the program from initial setup to key final deliverables with an extra focus on managing data collection. This role has a profound impact on customer success, operational improvements, and product enhancements, ultimately driving Qualtrics' reputation as a trusted advisor and solution provider.

How you’ll find success

You will know you are doing a great job when you:

• Lead the Strategy and Research (STaR) process by managing project operations from project kick off to final deliverables, and ongoing client engagement.
• Lead project teams to deliver complex, large-scale programs within global organisations.
• Coordinate timelines, communications and engagements across clients, partners, and internal teams.
• Work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization, and creating deadline-driven deliverables. 
• Lead the data collection efforts on projects, ensuring long term success with strong sampling plans that maintain respondent quality and feasibility throughout the project.
• Perform advanced technical setup on client surveys, including setting up survey logic, creating quotas, testing the survey with vendor partners.
• Become proficient in use of the Qualtrics software.
• Build and maintain client relationships as the frontline point of contact with our customers.
• Work across functions and teams to ensure impactful delivery against clients research needs through full use of the Qualtrics platform capabilities.
• Exhibit a track record of delivering exceptional client experiences
• Deliver programs within budget and hitting set margin targets

How You'll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, including:

• Opportunity to refine and expand leadership, consulting, and customer management skills.
• Exposure to cutting-edge strategy and research trends and their implementation across various industries.
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features 
• Collaborate with internal teams, clients, and stakeholders to deliver exceptional outcomes.
• Pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You'll Do

• Partner with customers and Qualtrics team members to align project goals and objectives.
• Support clients on multi country programs, maintaining timelines, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner
• Build and maintain strong relationships with senior customer stakeholders, acting as their trusted advisor.
• Lead project teams to deliver on project goals, ensuring timely execution and quality.
• Lead data collection efforts on programs including working with our data collection partners, and ensuring data quality.
• Participate in project debriefs and reviews
• Manage project level budgets, to deliver margin
• Plan, monitor, mitigate, and report project risks during delivery.
• Develop quality management plans, ensuring alignment with business requirements.
• Communicate how the Qualtrics platform addresses customer challenges and enhances their programs.
• Contribute customer insights to shape the Qualtrics product roadmap.

What We're Looking For On Your Resume

• 10+ years experience designing and delivering best practice software implementations and /or research programs in complex environments.
• A blend of consulting and/or program management experience, as well as internal-customer experience, is ideal, although candidates from either side will be considered
• Strong Program Management with a proven ability to plan and execute projects on time, on budget, with quality.
• Complex Organization Expertise and experience working with large and complex organizations, delivering successful outcomes.
• Consultative and relationship builder who can quickly understand customer needs and identify solutions to meet these requirements

What You Should Know About This Team

• Heart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.
• Client-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvements.
• Cross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
• Global Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.

What Differentiates Us From Other Companies

• Work-life integration and fun is deeply important to us! We have frequent office events, team outings, and happy hours
• Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
• Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
• Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
• Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
• Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Twic.
• A choice of Multispot cards available.
• Our employee assistance program with Unum provides counselling and wellbeing support to all employees
• Experience bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Group Life & Income Protection Insurance
• Glasses/Contact lenses Reimbursement
• Free breakfasts, lunches, snacks, and drinks for everyone in the office
• Tax-deductible expenses (up to 75% depending on role)

To learn more about what we value read about it directly from our employees' QUALTRICS LIFE STORIES

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: FAMILY & MEDICAL LEAVE ACT, EQUAL OPPORTUNITY EMPLOYMENT, EMPLOYEE POLYGRAPH PROTECTION ACTQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.