We’re on the hunt for a Senior Programme Content Manager with a penchant for digital and interactive experiences, who loves bringing first class deliverables to audiences. This role is a long term contract (until end of 2024 with the possibility of extension).  Who we are

Phantom is a digitally-led creative agency, headquartered in London, where two things are valued above all else: curiosity and craft. 

We work on everything from large scale ad campaigns to creating digital experience and developing long lasting products. If you enjoy a new challenge each day and are looking to create the best work of your career, Phantom is your place.

Who you are

You are proud of your work and excited to work with our clients, but you also have the confidence to manage their expectations. 

You are communicative and approachable for both our teams and our clients.

You’ll ensure Phantom continues making high-quality, and engaging work. You are knowledgeable, responsive and bring out the best in those around you. You think big and always know when to look at the smaller details. 

Why we need you

We have a new role opening up, where we are looking for an experienced Content Manager to work closely with our product teams and one of our biggest clients to produce and manage content across an annual 10 month programme that helps marketers become an expert in their field. 

You will join a Phantom product team that consists of producers, designers, copywriters and developers constantly  delivering a growing programme. 

You will work closely with the different teams on our client side to organise multiple locale markets across EMEA, to organise and strategise their content through livestream events and on-demand videos across the course of the programme to ensure the end users are engaged and encourage repeat visits to the platform. 

Your focus areas

Content Management

• Work directly and communicate regularly with clients, partners and stakeholders. 
• Ensure content is created and published within the agreed scheduled timeframes.
• Identifying and creating ways of working that improve the content collation process with the client teams, through to the end user consumption.
• Creating and maintaining content timelines and schedules.
• Setting up and running livestream events through YouTube.
• Manage conflicting demands efficiently and effectively.
• Actively identify and suggest improvements to the product for future programmes.
• Demonstrate great communication skills with both external client and internal Phantom teams.
• Provide clear rationale and supporting data to justify recommendations. 
• Think both small and big picture (sometimes both at the same time). This means understanding the client's overall long-term challenges as well as the immediate ones. 
• When necessary, think operationally and do everything in your power to ensure we deliver.
• Update and maintain CMS and project documentation.
• Be incredible at sharing results and successes with both the team and client.
• Escalate any issues of concern in a timely manner.
• Managing a more junior team member to support you in your role and delegate relevant tasks.
• Excellent abilities to turn functional copy into engaging content to improve digital engagement for the marketers.
• Understand the target audience and the importance of user experience lead content.
• An exceptional eye for details and accuracy. 

Your credentials

• Experience working with content management systems and Google Analytics.
• Experience working on website content management across multiple markets and locales. 
• Proven successful work reporting directly to clients and managing internal cross-functional teams.
• Examples of past successful work.
• Experience across agency or in house marketing environments.
• At least 5 years experience as a Content Manager.

Your abilities

• Collaborative. 
• Transparent & honest.
• Endless initiative and drive for innovation and process improvement
• Overly communicative.
• Fun to work with and be around.
• Assertive where needed.
• Motivated by achieving amazing results. 
• Incredible project and people management skills.
• Excellent written and spoken English.
• Strong leadership skills.
• Fantastic workflow management. 
• Ability to manage multiple client teams simultaneously. 
• Knowledge of industry tools.
• Excellent documentation. 
• Great communication with clients as well as technical and creative team members.
• Ability to stay calm and prioritise in times of tight deadlines.

Bonus points

• Great eye for design and copy. 
• Speaking another language never hurts.
• A (not so) secret passion for improving processes.
• A love for developing new relationships and business opportunities.
• Experience working with Google teams.

This role may include other duties and responsibilities from time to time and may be subject to review and amends to reflect any changing needs of the business.

How you’ll work

Your role will report into a Lead Producer within the Production Department.This role is a long term contract (until end of 2024 with the possibility of extension). 

Inclusivity at Phantom

We are an equal opportunity employer and believe our environment, ideas and work can only be it’s best if our team is representative of all the incredible diversity of thought that exists in the world around us.

All Phantoms are welcomed to our team without regard to ethnicity, religion, national origin, age, disability, sexual orientation or gender identity.

Life at Phantom 

Our beautiful Farringdon home is a creative haven offering areas such as a library, event space and several tech-laden meeting rooms to work in. We invest in state of the art equipment as standard and have games consoles, 3D printers, reference books, VR equipment and art supplies for you to use as you please. We also have a mini gym with a treadmill and Peloton bike, plus showers for when you’re exercised out. 

Our kitchen is kept fully stocked with snacks, beverages and great fresh coffee. Our bar, The Haunt, never runs dry. Food is on us throughout the week, with some days breakfast offerings and other days lunch from local restaurants delivered straight to the studio. On Fridays, once the week has wrapped up, everyone is invited to The Haunt to catch up over complimentary drinks and pizza. 

Personal development is really important to us and we encourage regular career progression conversations for your success at Phantom.

Benefits

Keeping you happy and healthy, your Phantom package includes a range of perks and benefits for both inside and outside the studio.

• Secure pension scheme provided by Aviva.
• Private physical and mental health insurance with Vitality. Plus, additional discounted deals on gym memberships, Apple watches, Amazon Prime, cinema tickets and more through your plan.
• Opportunity to work from home for up to 2 days (of your choice) a week, with the option of flexible working hours. 
• Leave allowance above the national standard, including a holiday shutdown period in December to sit back and chill uninterrupted before heading into the new year.
• Bonus days leave each year once you’ve been part of the Pham for 1 year (up to 30 days).
• Every Phantom has an allocated training budget with the opportunity to upskill during their time here.
• Our brand is our playground - we’re known for dropping collections and merch featuring our very own Phantom that you’ll be able to pick from for free.
• Cyclescheme to save you 25-39% purchasing a bike and accessories.
• A dog-friendly workplace for your chill canine companion.
• We’re known for hosting some killer parties and events. Some are for our Pham exclusively (like at Christmas time), or within our industry. Others are in honour of our birthday, where we invite our friends, families and collaborators and celebrate another amazing year. Check out Phantom's 8th birthday party here.
• End of year bonus at the discretion of Phantom, based on both personal and company performance.

One last note

Credentials are one thing, but talent is another. If you feel this role is for you without meeting every requirement listed, we’d still love to hear from you.