Strength in Trust 

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge

• As a Renewal Manager, Mid Market - your challenge is managing a portfolio of mid-sized customers (part of our Pool CS strategy) and client renewals.
• You'll be instrumental in partnering with CS in identifying and mitigating roadblocks, ensuring successful, on-time execution of processes and contract renewals.
• Collaborate with Customer Success and Sales team colleagues to provide seamless support during renewals, especially in cycles that present expansion or add-on opportunities.
• Build and maintain relationships with key client stakeholders and partners/channel sales, ensure contract terms compliance, and work closely with finance and legal departments.
• Proactively collect and analyze customer feedback, contributing to the growth and automation of the auto-renewal and standard renewal processes.  

Your Mission

• Strategic Harmony: Lead mid-market renewal cycles with strategic timing, ensuring a responsive approach aligned with client needs. 
• Unified Strategy: Collaborate seamlessly with Customer Success, Sales, and Partners, synchronizing strategies for a harmonious renewal process. 
• Stakeholder Synchrony: Cultivate and maintain relationships with key stakeholders, adapting to evolving needs within the mid-market space. 
• Precision Compliance: Navigate software contract complexities with precision, addressing compliance issues for a seamless renewal rhythm while collaborating internally with stakeholders such as our legal team, Sales Ops, and others. 
• Opportunistic Platform Use: Identify and act upon opportunities for increased software platform utilization, ensuring clients find value in every interaction. 
• Transactional Increase: Manage transactional increases, identifying opportunities for software optimization within mid-market volumes. 
• Growth Opportunities: Collaborate with Account Executives to identify and create growth opportunities within the mid-market portfolio. 
• Churn Forecasting: Responsible for forecasting churn at the cohort level. 
• Integrated Customer Success Journey: Acknowledge that the renewal process is the culmination of the customer success journey, typically initiated 120 days prior to expiration. 
• Accurate Forecasting: Manage your portfolio through accurate weekly forecasting. 

You Are

• A seasoned conductor with 3-5 years of customer-facing experience in software renewals.  
• Able to synchronize strategies just in time, along with eloquent communication and familiarity with Salesforce, to drive success in the dynamic mid-market renewal landscape.  
• A go-getter who enjoys solving complex problems and collaborating across multiple teams to find the missing pieces of the customer’s puzzle and you don’t settle for anything less than success.  
• Eager to grow personally and professionally and you see obstacles as challenges. 

Your Experience

• 3-5 years of customer facing sales and/or Customer success and/or renewals management experience is preferred    
• Preferred BS degree (preferred in Marketing, Business or Communications)    
• Strong verbal and written communication skills    
• Excellent interpersonal and critical thinking skills    
• Familiarity with Salesforce or similar CRM solutions is preferred; particularly creating quotes in CPQ and leveraging forecast methodologies.   
• Experience working with customers   
• Comfortable in a fast paced & high-volume environment  

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range$39,375—$58,800 USDBenefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.