Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

After outstanding growth within our client base we are now looking to expand our renewals function. Our Renewal Associate will work cross functionally across the business.

What You Will Be Doing:

• Drive renewals across the SMB client segment.
• Develop relationships in the SMB client segment for the renewal process, working cross functionally with multiple Departments such as Customer Success, Sales, Legal, Cloud teams
• Work closely with Customer Success to develop and implement renewals best practices
• Provide a seamless customer journey, finding opportunities for improving customer experience whilst optimising contract renewals
• Demonstrable commercial acuity, having the ability to implement a broad approach, uncovering issues, removing roadblocks and adopting a general Account Management approach
• Tactical awareness, providing operational capabilities around forecasting and reporting.

What You Bring Along:

• 2-5+ yrs experience within renewals, with demonstrable experience of scaling a renewals practice
• Experience working within a renewals team within a SaaS environment
• Strong contract acumen and ability to negotiate on Licence and SaaS agreements.
• Strong Account Management skills and ability to work within a matrix environment
• Comfort working in a fast paced, distributed environment with the ability to manage multiple work streams
• Bachelors degree

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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