This role is an onsite position based out of one of our Final Mile Delivery Centers, with available locations including Aurora, CO; Burlington, NJ; West Chester, OH; Houston, TX; McDonough, GA; Orlando, FL; or City of Industry, CA.

Shifts:

• Tuesday - Saturday 3:30 PM - 12 AM EDT
• Tuesday - Saturday 7:30 AM - 4:00 PM EDT

Do you have the business savvy and problem-solving skills necessary to drive continuous improvement at scale? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for the Last Mile Routing Operations team.

The Transportation Routing team is looking to add a Routing Supervisor to our team. This person will play a key role in planning routes that deliver perfect, cost effective orders at scale for a portfolio of Wayfair’s first/last mile depots (10-15 depots). 

What you will do:

• Lead a team of 4-5 specialists covering a portfolio of depots (10-15 agents) in the execution of daily outbound routes for first and/or last mile routes. 
• Plan OB truck counts  for the short term (1-3 days) and medium term (1-2 weeks) based on forecasted and actual volume trends
• Use data to drive continuous improvement in core business outcomes: 
• Planned Stops per Route, Transportation Efficiency (Utilization), Scheduled Dwell, In-Window %, Routes > 11 Hrs, and Route Review Timing
• Identify and size opportunities for Routing processes with clear recommendations for action
• Build a culture of safety, standardization, and ingenuity 
• Drive compliance of Routing SOPs, including Route Publish, to ensure defect-free handoffs to local depots
• Partner with Terminal/Site Managers, Regional Leaders and Carrier Performance to achieve shared business outcomes (Speed, Cost and Service)
• Confidently report on portfolio’s performance, trends, and next steps during Weekly Business Reviews with Routing and Home Delivery leadership
• Direct Supervision of  4-5 Routing Specialists
• Provide Manager-on-Duty support to any L1 Routing Specialist or operational partner team 

Key Competencies for Success:

• Manager-Doer: Takes ownership of day to day work to drive high consistency and efficient processes
• Mentors and trains junior team members as opportunities arise; providing resources & feedback as needed 
• Within workstreams, builds relationships with cross functional partners to support day to day alignment
• Proactively seeks to find or partners to create new tools that can be utilized to make decisions from existing analysis & be more action oriented
• Bridges the gap between data & process to help scope actionable opportunities
• Identifies & connects with the needed cross functional teams to make workstreams more efficient 
• Utilizes all tools available to analyze data from various sources to size opportunities & raises when additional visibility is required
• Identifies gaps/ inconsistencies in solution & identifies resources needed to align leadership
• Utilizes data when providing written updates to peer stakeholder groups, clearly describing key takeaways and findings 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.