At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Kuala Lumpur, Malaysia

We are seeking a skilled and experienced Contract Operations Specialist as part of our Contract Operations team that is based out of Kuala Lumpur. You will play a crucial role in managing the contract lifecycle for our sales team, ensuring compliance, accuracy, and efficiency. Your primary responsibility will be to support the sales organization by helping to manage the contract / order form process, driving operational excellence, and ensuring that sales deals can be operationally delivered and are aligned with company policies and processes.

About the role

Responsibilities:

• Trusted advisor to Sales, Legal, Finance, Billing, and internal teams on deal structure to understand and achieve business priorities.
• Understandorder form policies, cross-functional team requirements.
• Work to arrive at an offer with an expected outcome of reaching reasonably acceptable terms to both Cloudflare and our customer.
• Assist in oversight of the end-to-end contract management process, including basic drafting, term input, approvals and execution.
• Enforce the corporate approval framework and associated policies.
• Experience in contract management in a cross-functional environment by establishing respect and confidence in the business ecosystem and then being able to clearly communicate through writing and relationship building skills.
• Providebasicguidance to the sales team regarding contract-related matters, policies and processes.
• Collaborates and coordinates with internal contributors and subject matter experts to ensure content is complete, accurate and maximizes business opportunities.
• Self-motivated, creative problem solver with ability to perform in a fast-paced, fast-changing work environment.

Qualifications:

• Minimum 2-4 years experience in contract management/contract operations, sales, sales operations, proposal teams or order management.
• Work to time constraints while maintaining a level of attention to detail; prioritizing tasks and setting expectations accordingly, especially under pressure
• Experience with Salesforce, CPQ, and CLM system tools, and familiarity with Order Management (e.g. Oracle, Netsuite, Stripe) applications.
• A plus is experience in Contract Operations or Deal Desk, preferably in the SaaS industry.
• Must thrive on the excitement and challenge of being on a lean and busy team.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Ability to work collaboratively with cross-functional teams and build relationships with key stakeholders
• Preferred (but not required)-fluency in Japanese language (reading, writing, speaking)

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.