Sales Associates are integral to the success of the store environment. The ideal candidate possesses a skill set that allows them to anticipate the needs of both their clients and team in order to drive sales and create a consistent and high quality in-store experience.

Key Roles and Responsibilities

Customer and Brand Experience

• Support a best-in-class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling
• Consistently meet sales and Key Performance metrics as established by Store Management
• Take ownership for the customer experience in your store by providing customized and personal relationships with each customer/client
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
• Provide assistance with floor sets, window changes and other merchandising expectations where necessary

Maintain Operational Excellence

Policy and Procedure

• Maintain a knowledge and understanding of all Policy and Procedure
• Adhere to all policies and procedures as outlines by the organization

Stock/Inventory Management

• Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints

IT Systems

• Accurately process Point of Sale transactions

Personal Excellence

• Consistently act within the core values of rag & bone
• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
• Contribute to and support company and management initiatives as needed
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers

Experience/Capabilities

• Previous experience in contemporary or luxury fashion sales/clienteling preferred
• Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
• Availability to work per the needs of the business