About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are seeking an experienced engineer to join our Cloud Reliability team. You will be a local team lead and will provide daily guidance to other Embedded Cloud Reliability Engineers. You will work with Crunchyroll's service development teams on understanding and enabling their operations, objectives, and infrastructure needs with an emphasis on improving reliability, engineering efficiency, and creating mechanisms allowing for greater self-sufficiency. This team is also part of an on-call rotation providing emergency support to our systems. You will be hands-on technical leadership for anyone excited about leading and working with a small team of engineers and will function as the main liaison with the core team located in the USA.

In the role of Senior Engineer, Embedded Cloud Reliability, you will report to the Senior Manager, Cloud Reliability

About You

We get excited about candidates, like you, because...

• 10+ years of experience building and running high-volume customer-facing services in dynamic environments in Software Engineering, Site Reliability, or related roles.
• 2+ years as a team lead or manager supporting a team of 4+ engineers.
• BS Degree in Computer Science or a related field.
• Proficient in speaking and writing in English.
• Guide large projects involving multiple teams and engineers to completion and define new initiatives to improve critical areas. Breaks projects down into smaller components and utilizes project management tools and methods to track and improve execution.
• Act with urgency, ownership, and with a mindset of continuous improvement.
• Passionate about improving the reliability and performance of critical services through the use of monitoring, metrics, incident management, and proactive engineering. Have helped investigate and remediate critical issues in production services and infrastructure.
• Experienced with observability tools such as DataDog and has hands-on experience instrumenting services for monitoring, logging, metrics collection, tracing.
• Proficient in programming in TypeScript or JavaScript with familiarity of other languages such as Go or Python.
• Familiarity with performance and load testing tools and methods to simulate production workloads.
• Willing to participate in an on-call rotation to ensure issues are resolved as quickly as possible and prevented from further occurrence.
• Experienced in GitOps practices and technologies (CI/CD, Infrastructure as Code, etc).
• 5+ years experience in AWS and its major services such as EC2, ECS, S3, SQS, EKS, Lambda.

Pluses:

• Experienced with data storage technologies such as RDS, DynamoDB, ElasticSearch.
• Previous experience supporting identity services and authentication.
• Knowledgeable about web performance and availability monitoring.

About the Team

At Crunchyroll, our platforms and infrastructure form the foundation on which our services are built and directly influence our customer experience and velocity of our engineers. The Cloud Reliability team at Crunchyroll embeds with our development teams and partners with our core platform teams to deliver the critical cloud infrastructure that enable our services.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Stay Healthy - Private health insurance including dental and vision care and full insurance package for kids; Birth package coverage.
• Take Time for You - Flexible Time Off, 6 Yasumi (Rest) paid days, extended social and parental leaves, 5 extra paid sick days with no justification required, Half-day Off Fridays during summertime, company Christmas vacation, flexible schedule, and hybrid working mode.
• Refuel - Catered meals, snacks & beverages.
• Find Balance - On-site gym and showers, gym membership allowance, camping sets and bikes free rental, counseling via Onlive.md and Employee Assistance Program (EAP)
• Watch hard - Free premium access to Crunchyroll and Crunchyroll Store discount.
• Level Up - Prepaid Udemy account, foreign language classes, professional development courses, and conferences.
• Press Play - Happy Hours, team building and celebrations.
• Take the prize - End-year bonus, impact award, and referral bonus.
• That's not all - Home office allowance, global anniversary, and birthday recognition program.

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.