About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Austin, TX. Our Austin team is based downtown in the San Jacinto Center, overlooking the scenic Lady Bird Lake. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

As we enter this next phase of growth, we are in search of a Senior Project Manager I to facilitate Professional Services customer engagements and ensure teams are able to implement or optimize the use of LogicMonitor on time, in scope, and within estimated budget. As a crucial member of the Project Management team, your responsibilities include comprehending project scope, customer objectives, and success criteria to formulate a detailed success plan. You will establish project workflows, communication standards, and act as a facilitator throughout project delivery, ensuring alignment with scope and timeline. Your role also involves proactive progress tracking, communicating identified risks, and guiding projects to completion, ensuring valuable outcomes for both our customers and the business portfolio.

The Sr. Project Manager I facilitates coordination, scheduling and reporting of multiple medium- and large-scale PS implementation projects, including complex custom scoped work, and will contribute to or own internal or operational efforts as identified. This position works closely with Sales and Customer Success Management (CSM) teams to coordinate project delivery plans alongside PS Solutions Engineers.

Here's a closer look at this key role:

• Serve as a project leader and manage all aspects of complex large and custom Professional Services projects or programs, including monitoring timeline, scheduling, scope, milestones, dependencies, resources, and budget through lifecycle
• Successfully juggle multiple, simultaneous PS projects, including engagements with extensive timelines with multiple phases of deployments
• Serve as internal and customer point-of-contact for assigned PS projects
• Effectively translate technical requirements to clear project plans with phases, milestones, tasks, dependencies and anticipated level of effort
• Develop and implement project schedules to meet agreed-to deadlines; facilitate coordination and scheduling of project working sessions
• Maintain visibility of project status through regular reporting and communication, including communicating with Executive-level and Senior Leadership contacts internally and externally
• Attend and engage in ongoing client meetings and working sessions
• Consistently maintain up-to-date data fields, project notes, project timelines/dates and timesheets of all assigned PS projects  
• Anticipate, identify and highlight risks, issues, and roadblocks within projects; devise effective mitigation and escalation strategies to address appropriately 
• Ensure projects follow all company and departmental policies, procedures, and standards
• Cultivate and maintain relationships with key customers and stakeholders
• Participate in onboarding/training of new hires
• Serve as a resource to others in the PMO / PS Team; assist others with problem solving
• Proactively identify opportunities for process improvement; take ownership of implementing improvements
• Contribute to or own internal initiatives

• 6+ years IT, project management or consultation experience
• Experience with working in a fast-paced, rapidly evolving environment
• Expert proficiency with project management tools and methodology
  • Confluence / Mavenlink / Asana experience a plus
• Communication / Stakeholder Management
• Experience establishing & managing customer relationships; excellent customer relations skills 
• Ability to work both independently as well as with co-workers on team projects and initiatives
• Expert level ability to solve nearly all project issues with occasional help or escalation
• Ability to assist others with problem solving
• Certified Scrum Master (CSM) certification preferred
• CAPM, PMP, and/or CSPO certifications a plus

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 04/01/2024

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.