Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our six company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, and Positive & Optimistic. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What's the opportunity? 🤔

The Security Engineering Group ensures that Intercom R&D ships secure software and that the development environments that engineering teams operate in to do so remains safe. 

Join us as a Senior Technical Program Manager to define and drive Intercom’s Security Engineering strategy, across all elements of product, infrastructure, and corporate security. Partner with the wider Information Security Group, Engineering, Legal, People and Sales stakeholders on security matters and have the opportunity to have a direct impact on Intercom’s ability to safeguard customer trust in their product.

What will I be doing? 🚀

• Defining security engineering programs, working closely with stakeholders to define vision, strategy, scope, objectives, and deliverables.

• Driving progress of security engineering programs to achieve great outcomes. Ensuring that program goals, status and outputs are well measurable, documented and understood by the company.

• Collaborating with teams across the company to incorporate security requirements and best practices into system and product design.

• Leading risk assessment exercises and recommending appropriate security controls and mitigations.

• Keeping up-to-date with the latest security threats, vulnerabilities, and industry trends, and reflecting insights gained in your programs. 

What skills do I need? 📖

• Extensive experience in defining and managing technical programs, with a focus on security engineering and secure software development.

• Strong analytical and problem-solving skills, with the ability to assess complex security issues and provide practical solutions.

• Strong knowledge of some or all of the following: security engineering principles, industry standards (e.g. OWASP etc.), common security vulnerabilities and mitigation techniques.

• Some experience with cloud security practices, including tooling, strategy, and methodology; with experience in AWS security preferred.

• An ability to thrive in an ambiguous and fast paced environment with a high degree of autonomy.

• Strong written and verbal communication skills, building strong relationships at all levels of the organization from senior leadership to teams

How will I be supported? 

• You will report to the Director of Security Engineering,

• You will partner with group level product, design and engineering leaders. 

• You will work closely with the TPM network within Intercom R&D.

• You will have a close group of management peers to collaborate with and learn from.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Open vacation policy and flexible holidays so you can take time off when you need it

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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