Our Opportunity:

Chewy is looking for a Site Experience Manager to join our team, based in Boston, MA. This is an exciting opportunity to be part of the shopping experience for Chewy cat customers, responsible for merchandising content strategies and events that drive the Chewy business. You will develop and harden content and merchandising strategy playbooks, testing and learning to continuously optimize the site experience. You like to partner with cross-functional stakeholders and will collaborate to translate business priorities into onsite content strategies that delight customers and drive the Chewy business. You are a critical thinker, organized, detail-oriented, and comfortable with ambiguity.

What You’ll Do:

• Own onsite merchandising for areas of Chewy you manage
• Create a “best-in-class” site experience for customers
• Drive segment targeting and scalable content placement
• Use web analytics and data to guide ongoing site experience improvements and content optimizations that drive awareness and engagement with Chewy products and service programs
• Drive continuous learning and onsite experience excellence through iterative content experimentation

What You’ll Need:

• College degree in business-related field
• 4+ years work experience, with 2+ years in ecommerce and content management
• Strong written and verbal communication skills
• Ability to work effectively cross-functionally
• Demonstrate a data-driven approach to problem solving and prioritization

Bonus:

• Experience in e-commerce back-end operations and Google Analytics
• Familiarity with SQL

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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