Sr. Learning Consultant

Vollzeit
Santa Clara, CA, USA
vor 7 Monate

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

  • For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
  • Industry analysts and press applaud Pure’s leadership across these dimensions
  • And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

 

SHOULD YOU ACCEPT THIS CHALLENGE

Pure Storage is looking for a Senior Learning Consultant who is customer-obsessed and driven to innovate as we build and transform how we educate and develop employees, customers, and partners. The right candidate is creative, not afraid to roll-up sleeves, and has demonstrated a drive to solve real customer problems and revolutionize the way people build skills and capabilities. This individual will need to be self-motivated, highly organized, and have what it takes to challenge status-quo. With this career opportunity, you will leverage your skills and experiences in learning and development to help build and grow education solutions that deliver incredible results. This individual contributor role will report into the Performance, Education, Knowledge Team as part of the global Customer Experience organization comprising Technical Services, Professional Services, Customer Success, and Portfolio. Some key responsibilities include:

  • Conducts effective task/needs analysis to assess business needs, performance, and root cause
  • Partner with divisional stakeholders and L&D team members in a proactive and consultative manner to continuously align learning solutions with development needs 
  • Maintains ongoing relationship with key stakeholders, monitoring solution adoption and impact while bringing back to team what continuous improvement is required
  • Prepares pragmatic and cost effective recommendations taking into consideration who (target audience), how (classroom/eLearning), when (business critical) and where (required travel) education and knowledge is delivered
  • Design and develop learning solutions and programs (for a technical company) applying adult learning principles and systematic instructional design to create learning content that best fits the needs of the learner (includes self-paced, classroom, virtual instructor-led training and blended learning content)
  • Demonstrates a strong understanding of instructional design process methodology, including analysis of the audience, job task, as well as ability to complete design documents, storyboards, content development and assessment strategies
  • Designs and develops learning solutions and programs applying adult learning principles and systematic instructional design to create content that best fits the needs of the learner (includes online, classroom, virtual instructor-led training and blended learning content)
  • Develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies, and multimedia based assets
  • Provides project and change management for various training initiatives
  • Performs administration and coordination of learning solutions including curating content, testing, publishing, and communications
  • Expand and drive Pure PEAK sales and awareness to field, partners, and customers on what our services are and how it brings value 
  • Identifies necessary metrics to measure impact of learning and development initiatives
  • Monitors and reports the effectiveness of learning programs and solutions
  • Effectively communicates with team members, business partners, and key stakeholders on any learning initiative and recommendation

 

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

  • BS degree or equivalent practical experience
  • Minimum 5 years experience in learning & development organization
  • Understanding and evidence of success applying adult learning methodologies and techniques.
  • Extreme learning agility with ability to quickly ramp and have necessary business acumen to apply to the role
  • Previous experience working in a technical support and/or customer support organization is a strong plus
  • Ability to work independently, but also able to collaborate with others with a positive attitude
  • Experience leading complex programs of work with multiple stakeholders/partners using very strong program and project management skills
  • Excellent verbal and written communication skills, with focus on ability to have consultative conversations
  • Entrepreneurial attitude and desire to try new methods, tools, and processes to improve learning experiences
  • Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
  • Experience leading end-to-end, instructional design process-based methodology (analysis, design, development, implementation, and evaluation) to create curriculum programs whether technical or non-technical
  • Significant experience working where customer satisfaction is paramount in a service delivery care environment
  • Must be willing and able to work in an open office, team environment

The annual base salary range is: $89,000 - $191,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

 

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.