See yourself at Twilio

Join the team as our next Senior Manager, Solutions Engineering.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead a team of Solutions Engineers in our North American New Business team.  This leader will own a material portion of our NAMER business, working with the RVP of New Business to build a business.  If you’re up for this kind of challenge you should apply! 

Responsibilities

In this role, you’ll:

• Lead technical discovery and evaluations with our prospects to uncover their goals to articulate Segment’s ability to enable their success.
• Develop domain expertise on the customer data and customer engagement landscape, and Segment’s role within the customer data ecosystem
• Take lead on understanding customer technical pains to design, demonstrate and present innovative solutions that unlock business-level gains.
• Act as a trusted advisor to coordinate with customers and prospects in order to influence their customer data strategy and architecture design.
• Build a perspective on customer and market trends by listening to prospects and advocate customer interests to influence Segment’s strategy and vision.
• Partner with Account Executives to complete pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, and business value engineering.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's Degree in Engineering or Computer Sciences, or equivalent experience
• Ability to collaborate with cross-functional stakeholders internally and externally
• Experience in translating complex technical concepts into language for different audiences including engineers, business leaders, or client-side decision-makers
• Ability to lead and teach a consultative sales process resulting in deep customer understanding and tailored solution 
• Minimum of three (3) years' experience leading/managing a technical teams
• Ability to model, teach and assess excellent communication and presentation skills to both internal and external teams
• Experience with the development and implementation of a pre-sales strategy that helps accelerate sales of a specific product(s).
• Experience sourcing, recruiting, interviewing and onboarding highly qualified new team members
• Experience working in SaaS and CPaaS industries is advantageous.
• Ability to stay up-to-date with the latest technologies and industry trends.

Desired:

• Familiar with one or more general-purpose programming languages including but not limited to: Python, Go, Java, C/C++
• Familiarity with the Twilio product stack
• Deep understanding of the New Business sales cycle and one or more sales methodologies
• Experience interviewing World Class engineering talent
• An understanding of distributed systems and Technical Architectures (should include but not be limited to, Hybrid Cloud, Microservices, Event Driven, Containerization, and Orchestration).

Location 

This role is remote and will be based in North America.

Approximately thirty (30%) travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes:

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $172,080.00- $215,100.00.
• Based in New York, Washington State, or the San Francisco Bay area, California: $191,200.00 - $239,000.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Equal Employer 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.