Our Opportunity:

Chewy is looking for a Senior Site Experience Manager to join our team, based in Bellevue, WA. This is an exciting opportunity to define a site experience vision for Chewy customers for some of the highest traffic pages onsite. You’ll develop a test & learn agenda to maximize the effectiveness of driving awareness of Chewy’s product and services, define event content strategy, and lead site merchandising execution and launch of sitewide events. You’ll also develop a strategic roadmap and work with Product teams to build net new features that grow discoverability and conversion across event pages. The scope of this role will continue to grow and needs a strong visionary leader as we continue to lean into this high-impact area of our business.

What You’ll Do:

• Create a “best-in-class” site experience for customer sitewide events
• Develop strategic plans and align with stakeholders on improvements to the customer experience, providing a clear roadmap and regular progress updates
• Drive utilizing segmentation and scalable content placement
• Use web analytics and data to guide ongoing site experience improvements and content optimization that drive awareness and engagement with products and service programs for Chewy sitewide events
• Collaborate with product to create & leverage in-flight features or advocated for needed tools to support program success

What You’ll Need:

• College degree in business-related field
• 7+ years work experience, with 2+ years in ecommerce
• Strong written and verbal communication skills
• Ability to work effectively cross-functionally
• Demonstrate a data-driven approach to problem solving and prioritization
• Ability to think ahead and set plans in motion for future growth needs

Bonus:

• MBA
• Experience in e-commerce back-end operations and Google Analytics
• Familiarity with SQL

Compensation & Benefits:

Our salary range for a Senior Site Experience Manager position is $110,500.00 - $176,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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