Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) to the team. 

The Difference You Will Make:

This person will partner with our payments engineering teams to deliver solutions to improve the productivity of Airbnb engineers. If you strive to improve productivity, have a strong analytical approach to problems, and love the challenge of building new organizational capabilities, this is the role for you.

In short, you will get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and promptly with the intended goal to keep projects on-track. In addition, you are good at building relationships, motivating others with vision, and persuading with data.

A Typical Day:

• Develop a portfolio view of Payments programs and ensure leaders have sufficient visibility into execution status, issues, and decisions.
• Lead planning, execution, and delivery of large cross-functional initiatives aimed at increasing the productivity of our technical teams.
• Apply a data-driven approach to measuring developer productivity and happiness to inform roadmap prioritization, intensely focusing on developer success.
• Manage effective communication with stakeholders and across teams to ensure alignment and accountability.
• Focuses on key priorities
• Partner with developer teams to develop and enforce high quality internal documentation.
• Acts without being told what to do; brings new ideas to the team
• Collaborate with leadership to implement best practices and aligning on priorities across Payments
• Moves quickly and takes a forceful stand without being abrasive
• Builds atmosphere of trust within the team; inspires team to do their best work and addresses impediments to this quickly and effectively
• Does not let important details slip through the cracks or derail a project
• Regularly assess opportunities; champion best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity

Your Expertise:

• Tenacity and willing to go the distance to get something done; Exhibits passion and excitement over work; Can-do attitude
• Able to persuade others to pursue a particular course of action
• Able to see and communicate the big picture in an inspiring way
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Calm under pressure; maintains stable performance when under heavy pressure or stress
• Copes effectively with complexity and change
• Efficiency (Able to produce significant output with minimal wasted effort; find new ways of operating, with a focus on simplification and productivity; drive for process improvements, understand best practices)
• Integrity (Does not cut corners; earns trust and maintains confidences; does what is right not what is politically expedient; speaks plainly)
• Sound business judgment
• Experience developing new and improving existing processes, and demonstrated flexibility to get things done.
• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
• Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
• Ability to ramp up quickly and learn new technologies with minimal lag time.
• Excellent written and oral communication and people skills
• Lets others speak and seeks to understand their viewpoints; openness to criticism and others ideas; openly solicits feedback
• BA/BS degree, 9 years technical project management or relevant experience