Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Payments at Airbnb allows any two people in the world to frictionlessly exchange money with easy to use payments services. It is a core strategy to fulfill Airbnb’s mission of connecting people and places. 

The Payments Engineering team is building a world-class payments platform that moves billions of dollars, in 191 countries, with 75 currencies, through a complex ecosystem of payments partners. We build and maintain our own in-house global payments platform because no solution exists with the global reach needed. As the platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.

The Difference You Will Make:

Our mission is to ensure the availability, reliability, and performance of our Payment services by proactively identifying and addressing issues, collaborating with infrastructure and product teams, and empowering engineers with the tools and processes for operational excellence. This team will take a more proactive approach to monitoring performance of our payment services & end-to-end flows, and identify strategic areas of improvements to improve the system availability and reliability.

As a Staff Program Manager, you'll be in charge of leading multiple strategic programs that will deliver incremental value and help Payments deliver key commitment to craft priorities for Airbnb. You will work closely with product, engineering, infrastructure, and business operations on unique business & technical problems that require creative problem-solving abilities.

A Typical Day: 

• Developing plans & roadmaps -  You will be responsible for putting together detailed execution plans for various projects, in collaboration with all the key stakeholders.  You will also maintain roadmaps and operational readiness plans for the launch of these projects.
• Building & maintaining dashboards: You will  help build & monitor dashboards, in partnership with the engineering and analytics teams, to track metrics that measure  the availability and quality of the Payments platform.
• Regular reporting & communication:  You are responsible for reporting progress on the projects to all stakeholders, including leadership. You will highlight any risks and support required for a timely delivery of the projects  with high quality.
• Knowledge Management: You will manage all the relevant documents & trackers in an easily accessible way. Maintain the team sites and encourage everyone in the team to keep the site updated and organized.
• Process improvements:  You will have an end-to-end view of the critical payment flows and functions, identify  process improvements to improve efficiency and productivity of  the teams. You are also responsible for implementing these recommendations, in collaboration with the relevant teams.
• Governance / Meeting cadences:  You will keep all relevant parties engaged in the process/meetings and keep the leadership and other stakeholders aware of any concerns.  You are also responsible for providing updates during the critical MBR / QBR meetings in your  areas.

Your Expertise:

• Bachelor's degree in technology, engineering, or a related field.
• 10+​ years experience as Program manager in the technology field.
• Excellent managerial skills and ability to collaborate with team members.
• Ability to work across time zones and be available for critical incidents during off-hours.
• Strong problem solving, time management and collaboration skills.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.