Critical Mass' Trailhead Internship Program is a 12-week jump-start to your career. This program is a fast-track to launch your career with regular learning opportunities, mentorship and real client work, while also getting paid. We aim to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! You will have the opportunity to try the digital agency world to see if it's for you! 

Our Internship will run from May 21st - August 9th, 2024.

All applications are reviewed on a rolling basis and the hiring location for this role is still being finalized. 

As a Strategy Intern, you will gain exposure and experience to understand how the Strategy team is responsible for delivering and supporting all service areas within the department and across multiple projects. This position will provide opportunities to participate in consumer and industry research, user experience planning, business requirements documentation, and web analytics.

You Will:

• Gain exposure and understanding to all different groups within the Strategy discipline at Critical Mass.
• Collaborate with other interns on a client and global intern project.
• Develop user journeys, creative briefs and other presentation deliverables in support of the intern project.
• Perform research that supports client projects, online competitive and best practice analyses.
• Find existing research related to specific industry verticals and companies.
• Gather consumer insight via primary and secondary research
• Provide assistance in the coordination, design and delivery of primary consumer research.
• Communicate research findings to project team members and, potentially clients.
• Create, distribute and present research overviews on customer experience topics or specific client industries.

You Have:

• Completed coursework in statistical or behavioural analysis, eBusiness or marketing sciences.
• Currently in your second or third year of a four-year degree program, or in the first year of a two-year degree program.
• Strong computer skills, especially with Microsoft Office and keynote.
• Demonstrate strong written and verbal communication skills.
• Ability to multi-task in a fast-paced, flexible environment.
• Demonstrate ability to manage multiple projects.
• Demonstrate attention to detail while maintaining overall understanding of the big picture.
• A personal interest and curiosity in social/cultural/technology trends.
• A collaborative approach conducive to working in a cross-discipline team environment.

Critical Mass’ Hybrid Work Expectation for the Trailhead Talent:  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our Trailhead Talent is the future of our organization, and we want to set you up for long-term success. In an effort to do so, we’d like to establish the expectation that you plan to work from our Critical Mass office 4 days per week. The ask stems from our want to: 

• Strengthen opportunity for continuous learning 
• Improve collaboration and team relationships 
• Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM. We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx