About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:  

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact on the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:  

This role will be part of the People Service team, supporting Level 1 service requests from Agodans. The successful candidate will have an opportunity to gain hands-on experience across a wide range of HR domains and help build out a new service desk product.   

In this Role, you'll get to:  

• Operations: Support employees knowledge base, reporting issues, requesting information, access, or other services in for People team related topic and escalate to Level 2 team as appropriate 
• Management: Manage the Help Desk work-queue in a professional and consistent manner that ensures incidents, requests and queries are dealt with efficiently through multiple channels 
• Collaboration: Work closely with other Service Desk team members and People team members 
• Problem solving: Identify and diagnose issues, problems, trends, and work closely with subject matter experts to suggest improvements. 
• Documentation: Categorize and record reported queries and provide solutions.

What you'll Need to Succeed: 

• Able to do the internship from 27th of May to 2nd August 2024 (10-week program) 
• Currently a 3rd-year or below university student at a respected university  
• Strong problem-solving skills, and attention to details and accuracy 
• Customer focused and service oriented - constant customer communication is part of the daily tasks 
• Strong communication skills with fluency in English - systems configuration and employee communication are conducted in English primarily 
• Eagerness to learn and contribute to the team with positive attitude 

#students #1 #summerintern 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.