BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE…

The PEAK team is looking for a Technical Writer to guide our pursuit of crafting unparalleled content. We are seeking someone driven to convey technical concepts in clear, user-friendly documentation. This role involves collaborating with experts across various domains to develop articles, guides, and comprehensive documentation supporting Pure’s products and services. We’re searching for a driven, organized individual ready to challenge the status quo. Your expertise will aid in elevating our solutions and strategy within a growing Customer Experience (CX) organization. This individual contributor role reports to the Performance, Education, and Knowledge (PEAK) team as part of the global CX organization comprising Technical Services, Professional Services, Customer Success, and Pure PEAK. If you are a detail-oriented individual with a knack for translating complex information into clear, intuitive documentation, we encourage you to apply and become a member of a highly successful and growing team.Key responsibilities:

• Identify and engage subject matter experts, product managers, solutions experts, and engineers to gather technical information.
• Simplify complex technical details for both technical and non-technical audiences.
• Develop and maintain various documents including guides, technical specifications, best practices, supportability, process enablement, blogs, and more.
• Provide expert guidance, with a consultative mindset, to ensure that the needs of the business are met via content delivery.
• Ensure technical accuracy and usability of content via extensive research, and hands-on labs.
• Establish templates, style guides, and standards to ensure consistency and excellence.
• Mentor Jr. Technical Writers while establishing high standards for excellence.
• Review and edit content for adherence to guidelines on grammar, style, and formatting.
• Provide agile support to end-users for rapid content enhancements.
• Utilize diverse content authoring tools for document creation including: WYSIWYG Editors, XML Authoring (DITA), and ServiceNow.
• Manage multiple projects simultaneously and work as an integral member of a team.
• Managing and contributing to a Darwin Information Typing Architecture (DITA) ecosystem:
• Create structured content and maintain version control 
• Manage content reuse libraries and components such as maps, topics, and keyrefs.
• Maintaining and managing content version control.
• Troubleshoot and resolve DITA-related technical issues, XML Validation errors, and content rendering problems.
• Provide training to colleagues on DITA best practices, principles and tools.
• Collaborate with Learning & Development professionals to connect the training curriculum with supporting documentation.
• Apply information design principles to determine the ideal modality for the learner’s context.
• Stay updated on industry best practices and methodologies.

WHAT YOU’LL NEED TO BRING TO THIS ROLE

• Bachelor’s degree or equivalent practical experience in writing, content creation, or communication.
• 5+ years experience of technical writing experience
• Proficiency in English.
• Exceptional writing, editing, and verbal communication skills.
• Proficient at conveying information into clear and concise written documentation for a global audience.
• Experience following defined style guides and version control best practices
• Eagerness to learn new tools, programs, or procedures.
• Strong time management skills and a quality-focused mindset.
• A strong eye for identifying and executing on content improvement opportunities.
• Consistent delivery of quality excellence.
• Ability to align content into a broader strategy. 
• Agility to work both independently or part of a team with a positive attitude.
• Robust abilities in project management to ensure alignment among multiple contributors, meeting content deadlines and product launches.
• Proficiency with document formatting and publication tools such as WYSIWYG, HTML, DITA.
• Experience with Darwin Information Typing Architecture (DITA) environments including XML,  authoring tools, XML Schemas, and Information Architecture
• Basic knowledge of technical concepts and terminology is advantageous.
• Maintain agility in a fast-paced and growing environment
• Strong problem-solving skills and the ability to think critically to anticipate needs.
• Empathy and insights into users needs to deliver content tailored for the audience using the right medium, design, and modalities.
• Expertise in minimalism principles and user-centric design.
• Strong relationship building and listening skills.
• Experience working where customer satisfaction is paramount in a service delivery care environment.
• Must be willing and able to work in an open office, team environment.
• Work sample preferred for consideration
• The following are considered a strong plus when applying to this position: 
• Previous experience working in a technical and/or customer support organization
• Experience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet
• Experience with ServiceNow Knowledge and Community offerings
• Experience with the Heretto Component Content Management System (CCMS)
• Experience with the Zoomin Content Delivery Platform (CDP)
• Background in networking and/or data storage 
• Experience with Knowledge-Centered Services (KCS)

The annual base salary range is: $116,000 - $175,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.