The UX Designer is responsible for the execution of UX deliverables. The UX Designer goal is to find UX opportunities and propose solutions that will contribute to the success of our client’s digital products. The UX Designer works passionately having in mind the customer and our clients' goals. The primary responsibilities of the UX Designer include understanding customers and client’s business, executing design-thinking exercises, architecting information, providing solution proposals, applying basic visual design practices, and preparing the proper handoff to developers. The UX Designer works integrated into a larger team and is capable of handling complex user experience deliverables efficiently under supervision from either a Senior UX Designer or a UX Lead, but also has proven ability to handle user experience projects independently.

You will:

• Works collaboratively with clients, business partners, industry experts and the development team to achieve the business goals.
• Conducts discovery sessions and exercises with business stakeholders and partners in order to understand the business, the product/app background, limitations and the ecosystem surrounding the product or application with a senior or lead’s direction and oversight. Some of the tasks and deliverables include (but are not limited to): project kick-off meetings, stakeholder interviews, stakeholder workshops/design-thinking workshops, debriefing, requirement-gathering, content inventory, compliance and legal requirements gathering, tech requirements gathering and competitor analysis.
• Carries out complex research and test user experience and user behavior to determine their needs, feelings, desires and pain points with a senior or lead’s direction and oversight. Some of the tasks and deliverables include (but are not limited to): user testing, A/B testing, shadowing, interviews, data analysis, measure product performance, psychographics analysis, observational research, heuristic analysis, card sorting and empathy maps.
• Structures user research insights using design-thinking exercises with a senior or lead’s direction and oversight. Some of the tasks and deliverables include (but are not limited to): personas, user journey, and storyboards.
• Proposes strategies with a senior or lead’s direction and oversight to achieve business opportunities. Some of the tasks and deliverables include (but are not limited to): UX strategy, KPI setup, user stories, content audit, content strategy and time estimates.
• Designs under supervision complex and innovative information structure hierarchy based on UX strategy. Some of the tasks and deliverables include (but are not limited to): sitemap and user flows.
• Sketches out and come up with complex variety solutions with a senior or lead’s direction and oversight. The UX Designer can design variety solutions for a given problem and enhance these solutions over time with nimble learning and experience. Some of the tasks and deliverables include (but are not limited to): mood boards, sketching, wireframing, basics of visual design, prototyping, basics of style guide design.
• Prepares handoff for the development team. Some of the tasks and deliverables include (but are not limited to): design comps, design assets, redlines and UX documentation.
• Applies usability best practices.
• Applies accessibility best practices.
• Applies in their solutions their basic knowledge of development practices.
• Helps build team culture with drive, collaboration, transparency and inspiring spirit.

You have:

• 2+ yrs. experience in UX agencies, digital agencies, design agencies, and/or startups.
• Experience on UX/UI projects for international clients and global brands.
• A UX Designer must be current with the latest design and prototyping tools used in their area. These tools include (but are not limited to): Figma, Sketch, Adobe XD, Photoshop and Principle.
• Understanding of design principles, trends, and systems.
• Understanding of visual design.
• Understanding of digital marketing, online advertising, and business strategy concepts.
• Basic understanding of interactivity, animation principles and best practices it’s preferred.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx