The Role: How you'll make an impact at Personio

This position is either based in Munich or Berlin with 50% remote option, full remote in Germany is also an option.

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

As Account Manager Large Customers, you will become part of a newly-developed team, driving upsell revenue & customer lifetime value with existing customers in the Austria/Switzerland market. As a Personio expert, you follow a solution-oriented, customer-centric sales approach, guiding your customers and actively driving the decision – all with a high focus on our products' values. If you are ready to build the category leader for HR software for SMEs in Europe with us and develop further, we are excited for you to join us!

Role Responsibilities: What you'll do

• You are responsible for your own portfolio of our largest customers, managing risks, renewing contracts and driving product adoption, thereby ensuring your customers’ long-term success with Personio.
• Expanding our customer revenue by identifying & approaching existing customers with upselling potential in order to build a healthy sales pipeline. 
• Independently conducting product demos and continuously building business relationships.
• Analyzing the behaviour and needs of customers (e.g. Health Score, NPS) and suggesting specific actions to ensure your customers are making full use of our product suite. 
• Scaling up and constantly improving our work to increase the quality and efficiency of our upsell & renewal processes.

Role Requirements: What you need to succeed

• 3+ years of experience in sales/account management (ideally in a tech or SaaS environment) with the demonstrated ability to overachieve against targets. 
• You’re able to work with different internal and external stakeholders of various seniority, and can clearly position the value of your work.
• You are a team player and motivated to work across departments in an international and fast-growing environment.
• You find creative solutions for problems and thrive in ambiguity.
• You have an entrepreneurial mindset that makes you a competent, reliable and trusted partner, who does not “sell” anything, but develops solutions together with your customers to create true added value.
• Ideally experience working with CRM systems, ticketing or project management software (e.g. Salesforce, Groove, Highspot, Google Workspace).

• Business proficiency in German and English, both written and spoken. The ability to conduct business conversations in Swiss German and/or fluency in French is a plus

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

• Engage in a high-impact working environment with flat hierarchies and short decision-making processes