This position is office-based (hybrid) in either Munich or Berlin.

At Personio, the concept of Customer Experience goes beyond just a specific role. Rather, it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Experience Team, you help our customers to adopt the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is a significant part of your success! 

In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. In this role, you actively foster customer loyalty by closely interacting with our largest existing customers in the German market as a trusted advisor.

• Account Management: You own a portfolio of ~40 mid-market customers (>500 employees). You establish yourself as a trusted advisor for your clients. In close collaboration with your Customer Success Manager, you are the first point of contact to accelerate customers growth via a strategic high-touch approach.
• Renewal Management: You are actively prolonging a customer’s subscription by preparing offers, negotiating prices, and documenting all relevant insights. Additionally, you find creative solutions to support the customers, as well as Personio’s needs long-term.
• Expansion Management: You are identifying upselling opportunities, raising awareness for certain products, conducting product demos, and negotiating prices. Besides, you are able to simplify complex upsells and pitch the value of our solutions to the related stakeholders in the buying centre.
• Risk Management: You are predicting and reducing the customer’s risk of downgrading from current products or cancelling their entire subscription by managing escalations and offering solutions. You are confirming and following up on cancellations from customers.
• Projects & Content: You are supporting projects, such as setting OKRs, creating new processes, or improving current workflows and efficiency. You are contributing to the creation of content items, e.g. documentation of processes in Confluence.

• Completed studies in economics, business administration, marketing, or a comparable course is a plus
• You have at least 3 years of experience in Account Management, Partnership, or Sales in SaaS or HR/Recruitment environment
• You have a good command of German (C2 level) and English, both written and spoken.
• Ideally, you have already worked with CRM, ticketing or project management software (e.g. Salesforce, Zendesk, Jira, Confluence).
• You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers.
• You are interested in HR and organizational topics, and you enjoy dealing with customers.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes