We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.  

The Team:

As part of the collection’s structure, you will be reporting to the manager of the team in Madrid with a global focus on supporting from the finance side our growing operations.

The Role:As our new Accounts Receivable Assistant you will have a focus on collections. You will be responsible to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, accounts receivable, and various other internal departments to achieve common goals. A high degree of independent judgment is required to evaluate unique situations to determine account handling and resolution. 

The work you’ll do:

• Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.
• Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.
• Disputes management and resolution of issues in cooperation with the sales and billing team and other stakeholders.
• Investigate historical data for debts and invoices.
• Collaborate with accounting operations to process payments and refunds.
• Prepare and present reports on collection activities and progress.
• Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.
• Collaborate with other stakeholders and functional areas for process improvements.
• Actively collaborate with other finance functional areas. 

The qualifications you need:

• A BA/BS degree, preferably in Finance, Economics, and/or Linguistic.
• Ideally first experiences in accounting / financial administration
• Business fluency in English and German as a Must-have
• Strong communications skills to deal with different internal stakeholders and in multinational teams.
• Eager to learn and keen to deliver best in class customer experience to any internal or external stakeholder of Celonis (customers, partners employees)
• Very comfortable with numbers.
• Target driven, quick learner and team player.
• An independent and entrepreneurial way of working

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here
• Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world’s largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organization has a common language for how the business runs, visibility into where value is hiding, and the ability to capture it. Celonis is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.  As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.  Different makes us better.

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