Teads are looking for a Customer Experience Manager to join our amazing team in Prague, Czech Republic. As a member of our Operations team, our Customer Experience Managers are fully responsible for the setting up, optimisation and performance of our advertising campaigns. It is an extremely varied role which encompasses all of the ways our clients want to work with Teads – Managed campaigns, Programmatic activations and through our Teads Ad Manager platform, across our full suite of products – video, display and our performance offering. 

Activation and Delivery

• Be lead point of contact for all client communication post-sale.
• Lead preparation for campaign activation through clear and concise communication efforts with client.
• Oversee post-sale process, including but not limited to campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
• Analyse performance data to highlight key trends.
• Plan and execute incremental revenue prospecting plans each quarter.
• Help internal staff development through consistent and thorough knowledge sharing exercises.

Qualifications

• A minimum of two years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.
• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as, but not limited to:
• Programmatic Advertising
• Performance Advertising (direct response)
• Header Bidding
• Open RTB Protocol
• Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness.  
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve.
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Is adept at navigating the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.) 
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
• Possesses exceptional written and verbal communication skills.
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others.
• Team player.

Responsibilities and Duties:

• Manage all operational campaign management tasks in CZ & SK, consisting of:
• Setting up Managed Service & TAM campaigns
• Monitoring & optimization of campaigns
• Setting up & troubleshooting programmatic deal ids
• Create customer reports (excel / PowerPoint) & screenshots
• Implement tracking tags on Studio-Creatives for MS, TAM & Programmatic buys
• Customer service
• Train new clients to run campaigns through Teads Ad Manager
• Support clients with recommendations for campaign strategies & bid prices
• Troubleshoot pixel implementation
• Support the Operations Team in CEE
• Buddy check campaigns from other regions
• Support with campaign management in other regions during holiday absence from other team members
• Support the Sales Team in CZ & SK
• Check Forecasts for campaigns with custom targeting
• Run Benchmark analysis
• Create remarketing segments
• Plan and participate in campaign debriefings with clients
• Respect Service-Level-Agreements
• Inform Traders and/or the responsible sellers in case of expected underdelivery
• Deliver campaign end reports one day after campaign end
• Launch campaigns on time

Company:

Teads, The Global Media Platform, is the single access point for advertisers to connect to the world’s best publishers and reach an audience of over 1.9 billion people every month.

Teads’ made-for-mobile ad experiences deliver the best combination of mass reach and brand safety in the market.  Teads’ end-to-end platform provides a sustainable advertising ecosystem that respectfully connects brands to consumers. Teads demand-side, sell-side and creative technology delivers effective and engaging advertising experiences for consumers, guaranteed outcomes for brands, and ultimately powers publishers with better monetization solutions to fund quality journalism.

Teads partners with the leading marketers, agencies and publishers through a team of +1000 people in 33 countries.

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

Based in Prague and working within the CEE team, you will work directly with Customer Experience Director for CH, AT & CEE and with the Commercial Director for CZ & SK.

Package:

Highly competitive base + exceptional commission structure.