Role: Associate Quality Manager

Location: Newark, NJ

Reports to: Senior Quality Manager

Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  

We are the industry leader in meal-kit subscription services and we’re always striving for greater efficiency.. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

The Associate Quality Manager position is responsible for supporting the overall Quality objectives of the DC site, working collaboratively with all cross functional stakeholders to bring our customers great, reliable quality products, on time. This role manages a team of supervisors and associates, and is responsible for their success by ensuring their access to training, tools, and conducting performance management. The Associate Quality Manager is a highly collaborative role, working with all functions to identify and solve problems, using a data driven approach to determine sustainable and measurable solutions. 

You will…

• Execute implementation of key strategies as defined by the QM/SQM. For example, staffing and labor initiatives, documentation verification activities, and special projects occurring at the site. 
• Be a team leader, actively coach, develop, lead, and support your team. Conduct performance management activities in accordance with the HelloFresh standards and as needed to ensure strong team performance.
• Own the staffing and management of direct reports, ensuring correct roles are posted and conducting interviews as required.
• Champion training and onboarding. Ensure all materials are up to date and relevant. Own successful onboarding on new associates' success.
• Manage the schedule & coverage for the DC site, with the expectation that there is always a salaried FSQ leader (L3 / Area Manager +) in the building when FSQ associates are in the building.
• Own responsibility for tools & tech availability for associates. For example, “Tools” includes access to tablets, spec books, inspection tools, etc.  “Tech” includes leading performance and owning success of technology such as new QA App roll outs, autoline and autostore performance, etc.
• Act as the first escalation person in charge for all FSQ matters occurring during shift; responsible for escalating to FSQ leadership as needed.
• Engage and own the performance of FSQ controllable metrics thorough; 
• Escalating and tracking deviations from standard process and non-conforming materials through execution of root cause analysis activities and tracking of corrective action completion. 
• Monitor and interpret data from dashboards to support the team in determining effective root cause and potential solution. 
• Support the maintenance and continuous improvement of SQF systems through activities such as:
• Overseeing established calibration and testing program.
• Participating in Food Safety activities as assigned 
• Addressing non-conformities from previous internal and external audits.
• Administering document control.
• Meet the onsite, full time work schedule requirement.

You are someone who…

• Is a true problem solver, and uses data and analysis to drive results.   

• Is a strong communicator, comfortable using tools such as email and chat functions, in addition to embracing in person conversation with professionalism and tact. 
• Embraces technology and is comfortable learning new tools. 
• Sets the standard, you walk the walk and are a role model for your team. 
• Never stops learning. Attends all trainings assigned by HR, Field Learning, Learning Experience, etc.
• Builds and owns relationships with your peers. Actively engages in relationships with all partner teams inc CI, ops, tech, procurement, OpEx, + 
• Share ideas. Help to run a pilot, discuss with stakeholders - own the success of our quality initiatives
• Prioritizes and promotes growth and development of your direct reports and the FSQ team as a whole. 
• Adept in time management and prioritization. You’re able to Prioritize your work, to ensure you are working on the most important activities & managing escalations effectively.  You delegate responsibilities to grow your team. 

At a minimum, you have…

• Bachelor's degree and related management work experience.
• At least 2-4 years of work experience in quality/food safety assurance, should be combined with a demonstrated track-record of accomplishments as a quality assurance professional, and with satisfying customers in technology-driven, developing companies.

You’ll get…

• Competitive Salary & 401K company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)
• Snacks, coffee & catered meals   
• Company sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran