As an Associate People Ops Specialist, you will play a valuable role within the People Operations team by delivering a consistent and positive employee experience throughout the employee lifecycle. You will report to the Sr. Manager, People Operations and will be responsible for providing global support to employees and managers as the first point of contact for HR related requests. You will partner across the organization to address specific requests, while delivering exceptional customer service. This role requires a proactive approach to managing employee inquiries, an ability to manage competing priorities, and a commitment to driving process efficiencies. Collaboration and teamwork are core values of this role.

The impact you will have:

• Be the first contact for employee and manager inquiries, ensuring timely and accurate responses to their questions and requests
• Assist employees with navigating employee resources, with a focus on promoting self service
• Escalate requests to other functions across the People team and reassign to different departments, with a focus on a seamless transition, clear communication and customer experience
• Partner with functional teams within the People team to maintain an updated matrix for request escalations
• Support global employee lifecycle activities such as onboarding, benefits, compensation and related processes
• Initiate Workday transactions including new hire data entry, basic data changes and document management, with a focus on data accuracy
• Produce employee letters including offer modifications, employment verification letters and business visa letters
• Leverage data to identify opportunities for continuous process improvements to promote efficiency and scalability
• Create, adapt and maintain content for internal knowledge management program to facilitate self service and knowledge dissemination across the People Operations team
• Other projects and tasks as assigned

What we look for:

• 4+ years of industry experience
• Bachelor's Degree or equivalent required
• 4+ year of coordination or administrative experience
• Experience working on Workday/Freshservice ticketing is a plus
• Experience in payroll/benefits/recruiting is a plus
• Experience working with various lifecycle processes
• Exceptional customer service experience
• Success with managing a high volume of work
• Active participant of continuous improvement initiatives

Benefits

• Private medical insurance
• Accident coverage
• Equity awards
• Paid parental leave
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Business travel insurance
• Mental wellness resources

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.