Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Coming on board to a team within the Appian Corporate department means you'll be doing work that directly impacts the overall business. We are a people-first organization, all committed to providing a first-class employee experience. Our top priority is ensuring our people and the business are equipped with the tools, resources, and processes needed to thrive. Join us, as we work collaboratively to grow Appian across the world.

Responsibilities

The Billing and Collections Analyst will assist the Senior Manager, Billing and Collections, with all of the following:

• Processing invoices for all revenue streams

• Collection of outstanding customer payments 

• Application of cash receipts

• Resolution of customer account discrepancies and billing issues 

• Analysis of the Allowance for Doubtful Accounts 

• Preparation of journal entries required to properly record cash receipts and

• related taxes and bank fees, as well as any bad debt write-offs

• Process refunds and customer onboarding

Qualifications

• 1-2 years of corporate accounting experience, with knowledge of accounting and billing systems. 

• A/R Collections experience including interaction with a large customer base in a business-to-business environment is also helpful.

• Strong Microsoft Excel skills required

• Strong communication skills

• Strong organizational and analytical skills combined with strong attention to detail and follow-through

• Ability to work independently and adapt to a fast-changing environment

• Ability to handle multiple demands calmly and effectively

Preferred Qualifications

• Bachelor’s Degree in Business (eg. Accounting, Finance or Business Administration) is preferred

• Experience with customer billing portals is preferred

• ERP financial systems experience is also preferred but not required

Tools and Resource 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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