Role OVO-View

Team: Customer Services

Salary banding:  £43,500 - £50,000

Experience: Mid-level

Working pattern: Full-Time

Reporting to: Vicki Ward

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Customer. Agile. Strategy.

Top 3 qualities for this role: Resilience. Adaptability. Attention to detail

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

We’re looking for someone ideally based in the Bristol region, or London region who is open to travel to Bristol,  with 1 day in the office per week, where we have a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. 

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

This role sits within the Billing Analytics team within Energy Operations and focuses on supporting our Operational teams to recover and mitigate Settlement and Billing costs and performance.

The purpose of this space within Industry and Billing Ops is to utilise data to understand our performance, highlight areas to focus on, as well as building processes to drive Billing fixes. You will support in maintaining a backlog of work, and prioritising areas dependent on the demands of stakeholders.

This role in a nutshell:

You will manage a small team of motivated data analysts whose goal is to interrogate our data and generate insight, driving the department’s tactical decisions and striving to improve the accuracy of our customers’ bills. You will lead from the front, producing best in class data storytelling to senior stakeholders while ensuring the team’s objectives and workload stay on track.

This role will also play a vital part in the development and refinement of user stories, analysis of the outcomes from changes, validation of data and supporting the migration of data.

Your key outcomes will be:

• Lead a team of onshore Billing analysts, driving development, performance and engagement
• Balance team management whilst also leading by example when working on assigned tasks
• Drive team development, upskilling and cross skilling, ensuring that data and process solutions can be trialled and embedded to keep pace with external innovation
• Manage the balance of incoming work, versus Tech Debt automations and iterating delivered MVP solutions
• Responsible for providing insightful analysis for the Operational teams, allowing us to understand root causes, focus areas and opportunities. 
• Being responsible for managing the scoping and timely delivery of key projects and process deliveries. 
• Help define user stories and their acceptance criteria, and manage backlogs and workloads across the team, strongly aligned to business strategies
• Monitor work performance regularly and manage the teams velocity 
• Be responsible for the data governance and best practices that align with the data strategy for the area
• Be point of contact, and lead on providing commentary and reporting around our performance across all stakeholders, including at exec level where required

You’ll be a successful Billing Analytics Lead here at OVO if you have…

• Strong knowledge of key data analysis tools and version control  including BigQuery, Dataform, GitHub & Tableau
• Confidence in communicating significant data insights, confident in drawing out key insights to drive next action
• Ability to resolve business challenges through value adding data insight
• Strong experience in using data to make informed decisions and recommendations
• Ability to operate, influence and collaborate at all levels
• Experience of working in an agile environment 
• Commercially astute, with a strong understanding of delivering value for the business needs
• An independent thinker 
• Experience in coaching and mentoring data analysts to make sure they reach their full potential 
• Adaptable to change with experience working in a fast-paced, ambitious, customer focused environment
• The ability to see the bigger picture and understand how a wide range of analytical outputs link together
• Sound understanding of customer Billing journey
• A further understanding of other programming languages e.g. Python
• A strong understanding of software development and system automation  
• Experience working with complex systems\ large numerical datasets and full life cycle experience
• A degree or equivalent qualification or experience in data analysis or related discipline

Let’s talk about what’s in it for you

We’ll pay you between £43,500 and £50,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  For your home Get up to £300 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..