Building Operations/ Tenant Experience Working Student (m/f/d)

Habyt

Full Time

Berlin, Germany

5 months ago

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About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for a Building Operations/ Tenant Experience Working Student (m/f/d).

If interested, please send us your most updated CV in English.

Your Responsibilities

Act as the primary point of contact for Habyt users, fostering positive relationships with tenants by promptly addressing concerns and resolving issues to ensure a high-quality experience.

Respond professionally and efficiently to ongoing support queries from our valued members.

Prioritize and manage support tickets to maintain a consistently high level of service and an organized, up-to-date ticket pipeline.

Collaborate with various departments to ensure seamless coordination and delivery of an outstanding tenant experience.

Serve as the main point of contact for landlords, providing clear communication and proactively addressing any concerns.

Conduct regular property inspections to maintain high-quality standards, coordinating necessary maintenance activities as needed.

Coordinate with external maintenance providers to ensure that repairs, maintenance, and service requests are handled promptly and to a high standard.

Your Qualifications

Currently enrolled in a university program, ideally in business, real estate, property management, or a related field.

Strong communication skills, both written and verbal, with a customer-focused attitude.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Basic experience in customer service or support is a plus.

Proficiency in Microsoft Office Suite or Google Workspace.

Proactive and solution-oriented mindset, with an eagerness to learn and develop in a high-growth company.

What We Offer

Welcome Package: Get equipped from Day 1 with Habyt's Swagg and premium tech gear.
Team Events: Have a blast at our regular Company & Team Events.
Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
Health & Wellness: Enjoy free access to the Calm App, plus subsidized membership for Urban Sports Club.
Employee Discount: Get a discount for staying in one of our Habyt Properties.
Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!