As a Business Analyst, you have experience gathering and documenting product requirements. You have worked in a variety of systems environments and have at least a general understanding of the technology considerations and experience with UX teams and workflows. You are comfortable leading workshops, working meetings and presentations. You communicate in an empathetic, positive and friendly manner with a focus on clarifying business needs and customer service. Working with contractors, vendors and multiple processes and methodologies to manage requirements for all stakeholders. 

You will:

• Business Process Re-engineering:
• Contributes to the analysis of business processes to identify and clarify requirements
• Contributes to improvements to business processes
• Is able to analyze and assess an organization’s business model
• Requirements Documentation:
• Demonstrates an ability to express complex ideas clearly
• Facilitates analysis, classification and documentation of requirements
• Proposes an appropriate document-set for a project
• Publishes, distributes and facilitates sign-off of requirements documentation
• Manages changes to the requirements baseline
• Supports impact analysis on changes to requirement(s) through project lifecycle
• Eliciting Requirements:
• Gathers, clarifies and validates requirements
• Acts as interpreter who facilitates communication between clients and internal teams
• Anticipates, quantifies and resolves problems and issues with requirements
• Structured Analysis:
• Uses data and process modelling techniques to identify and clarify requirements
• Communicates with clients and internal teams to clarify and validate requirements
• Uses data and process modelling tools
• Testing:
• Demonstrates knowledge of testing strategies, plans and execution
• Participates actively in the development of testing strategies and plans
• Designs user acceptance testing plans
• Monitors user acceptance testing and responses to problems
• IT Fluency:
• Understands IT and project management concepts
• Uses desktop productivity applications at an superior level
• Is aware of the societal impact of information and information technology

You have:

• 3+ years experience as a Business Analyst in software or interactive web development initiatives
• Experienced leading technical solutioning meetings
• Experienced owning solutions and working through unplanned blockers
• Experienced in running standup meetings
• Experience owning product backlog, conducting backlog grooming, and prioritizing work for the team
• Experienced in working in Agile and waterfall environments
• Experienced managing stakeholders throughout the SDLC
• Experienced in eliciting requirements off diverse stakeholders group
• Experienced in managing change requests
• Experienced using various techniques to gather requirements
• Experienced created user stories, BRD, test cases, and all types of diagrams
• Experienced maintaining product documentation
• Experienced creating training documents and user manuals
• Experience creating and giving presentations to diverse stakeholders group
• A self-starter drive and require minimum amount of oversight
• Experience collaborating with UX/UI teams
• Broad knowledge of programs, projects and knowledge management processes and toolsets
• Knowledge of user-centered content development, interface design, information architecture, digital branding and marketing communications

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Six free therapy sessions
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Diversity and Inclusion Board with 12 affinity groups
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx