The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Partnering with stakeholders within the Technical Services (post-sales support) team, Analytics team, and other teams around the business, this role will surface key insights to drive business decision making. This role requires someone with strong analytical and technical skills, operational experience driving efficiencies, ability to apply a data-first mindset to strategic initiatives, and who is comfortable working across multiple functional areas in a fast-paced, challenging environment.

At MongoDB, we are guided by our values: Think Big, Go Far; Make it Matter; Build Together; Embrace the Power of Difference; Be Intellectually Honest; Own What You Do. We are looking for a candidate who is passionate about understanding and communicating customer experiences and business performance through data, and will do so in alignment with our values.

We are looking to speak to candidates who are based in New York City and able to go into the office for our hybrid working model.

• Drive analyses of Technical Services’ business processes, pricing models, deal structures, and more; highlight actionable insights to management and communicate trends apparent in TS business data that help the business grow and scale.
• Prepares data for, organizes, and executes recurring sales forecast and revenue management meetings for the Premium Services function
• Partner closely with Data Analysis and GTM & Sales functions to assess impacts of corporate initiatives on Technical Services, and propose readiness recommendations to support those initiatives.
• Partner with the Data Analysis, Data Engineering, and Data Architecture teams to ensure data is ingested, cleaned, configured, and documented in a consistent, accurate manner.
• Consult stakeholders and provide guidance on what data and reporting they need to measure performance, evaluate initiatives, etc.; design and build dashboards to empower stakeholders to self-serve according to requirements

• 5+ years of hands-on analytics and business reporting experience (or 3+ years of experience with MBA or equivalent degree), ideally within or partnering with customer-facing organizations
• Skilled at cleaning, transforming, and blending data via programmatic methods (Python and/or SQL preferred)
• Strong understanding of sales processes (especially around SaaS subscriptions) and data analysis techniques
• Experience reporting on Salesforce data
• Experience working with senior management and presenting to senior / executive leadership
• Ability to query, transform and analyze raw data, draw conclusions, and develop actionable recommendations
• Experience creating automated dashboards designed for user self-service in Tableau
• Effective at communicating technical concepts to non-technical audiences. Effective at communicating data stories and signals, especially as they relate to business performance and strategy
• Able to evaluate competing priorities and tradeoffs within own responsibilities and work with manager to prioritize workload and meet deadlines
• Committed to contributing to a collaborative, enjoyable, and psychologically safe work environment
• Experience with Technical Support businesses/ products is a major plus
• Experience with product management is a plus

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.