Business Partner, Working Capital China

Payoneer

Full Time

Shanghai, China

8 months ago

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Business Partner, Working Capital China, Shanghai, China

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About Payoneer

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.

Payoneer’s digital platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from 200 countries and territories. Leveraging its robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

Payoneer - one world, one platform, endless opportunities.

About Payoneer China

Ever since its inception, Payoneer China has grown at a blistering speed with 250+ employees serving hundreds of thousands of customers. Payoneer China currently is the market leader in cross border payments for ecommerce, B2B trade, and mobile applications. We are also well positioned to grow our business into other business verticals, delivering a portfolio of products and services.

This is a unique opportunity for talents to participate in a fast-moving environment to provide disruptive products and solutions that solve real commercial challenges. It is also a great opportunity to super charge your career and to amplify professional growth, business acumen, and cross industry experience.

We’re looking for a proactive problem solver with a business, analytical, and technical data-driven mindset, who is passionate about designing and improving processes, supporting the scale of products Go-To-Market efficiency, while managing day to day operations.

What’s the Job?

As an addition to Working Capital Business Team based in Shanghai and member of Working Capital Business Operation Team, you will design, implement, and manage core business and operational processes related to our Working Capital business in the region. The Working Capital (Sr.) Business Partner Manager is a hands-on role that will work cross functionally across the program with a focus on building and managing scalable solutions for a growing unit with data-driven efficiency and effectiveness improvements to improve customer experience and to attain business goals.

ROLES AND KEY RESPONSIBILITIES

Customer Oriented: Focus on metrics which track user-experience dynamics and identifies / anticipates changing opportunities for improvement. They will have very strong user insight in terms of what their requirements and pain points to translate hard consumer data to identify underlying user behavior in order to put together compelling business cases / proposals to align the business and operations teams.

Result Oriented:

Process Improvement: Analyze operational processes for existing product offering in the region to identify inefficiencies and opportunities to optimize and reduce time, effort, and costs
Process Documentation: Map, optimize and document relevant policies and processes for visibility and alignment with regional best practice summary
Daily Operations: Work cross functionally to manage day to day operations including leading incident management, and risk and collections operations in the region and support product servicing, sales operations;

Strategic Business Analytics

Operational Metrics: Monitor and analyze business from business performance to business operations efficient via qualitative and quantitative methods to report on progress, KPIs and SLAs
Strategic Initiative: support to design and implement scalable operational solutions for strategic initiatives, partnerships, pilots, or product feature expansion

Collaboration and influencing: Has the ability to spot areas that need change and champion the case across the programme. He/she also must have the ability to work proactively across different business functions is a must. Typical proposals require large teams from cross functional areas such as technology, marketing, sales, finance, in addition to the leadership team and colleagues in China and back in the HQ. The candidate compromises for the ‘greater good’ when necessary but can also influence decision making in a sophisticated manner to ensure necessary resources for own operations.

What you’ll be spending your time on:

Documentation and presentation produced based on Data Driven Analytical thinking including customer segment/Performance/Dashboard Tracking/Process Optimization/Knowledge Sharing shall keep update to date and in line with business needs;

Materials and solutions are measured by stakeholders from aspects of whether enable individual and team collaboration for efficiency, effectiveness improvement and drive portfolio revenue and profitability for excellence;

For this role, you have:

BA Degree or equivalent, MBA is a plus

5+ years of experience in business operations, sales operations, consulting, or analyst role

Credit experience a plus

Exceptional written, presentation, and verbal communication in English and Mandarin

Strong data analysis skills and data driven mindset (excel, SQL necessary, Powerbi is plus)

Ability to work cross-functionally with different stakeholders at different levels

Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to support reginal Working Capital business to grow through current business expansion and to expand with new initiatives

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.