About the role 

HashiCorp is looking for high-caliber customer-facing engineering interns to join our Support Engineering team. This is a phenomenal opportunity to learn the values of essential communication, collaboration, and results via first-hand experience with the world's largest organizations. You are a fit if you love automation, process improvement, problem-solving, and have an appetite for customer service and satisfaction.

Working alongside your fellow Support Engineers, you'll gain valuable insights into enhancing customer satisfaction and ensuring their success. You'll also acquire the skills to make meaningful contributions to the growth and advancement of our products. Your role will involve overseeing Cloud Support Projects and fostering collaboration with other teams within the Cloud Support Organization. This presents an exciting chance to be part of a close-knit team, directly influencing HashiCorp's rapid business expansion. We are seeking a self-driven, meticulous candidate with a penchant for process enhancement, adept project management abilities, problem-solving acumen, and a robust software engineering background.

In this role you can expect to

• Triage and help solving incoming support requests using Zendesk
• Document and record all activity and communication with customers following both internal and external security standards.
• Case Management, assist with quality audits, case hygiene and adhesion to policies and procedures for the department.
• Working with the Support Team and other related cross-functional groups to create, define, project manage, execute, track, and report on all major Support Team initiatives to successful completion.
• Continuously improving processes, policies, and tools for tasks performed by Support Engineers and as well as within and outside the Support Operations team.
• Working and collaborating with managers and other stakeholders across the organization to improve the Support Engineer and Customer Experience.
• Working and collaborating with team outside of Support to drive and complete various initiatives
• Collecting program requirements, setting up deliverables, reporting progress, managing stakeholder expectations, and acting as the key liaison between the Cloud Support Team and other parts of HashiCorp.
• Attend weekly Cloud Support  meetings to discuss issues/projects/tickets pertinent to support.
• Collaborate with Support engineers, Customer Success Managers, Account Managers and Support managers to schedule, coordinate, and become part of the end to end customer experience.
• Contribute to documentation, customer knowledge base, and best practices guides.

You may be a good fit for our team if you have

• You may be a good fit for our team if you have...
  • Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Systems Administration, or equivalent training in the United States.
  • Experience with project management in a fast growing technology company.
  • Good understanding of Software Engineering or System Administration.
  • Handled a project, collaborating with your colleagues
  • Strong understanding of at least one Programming language with the ability to write Liquid Code, Web Development (HTML, Javascript, CSS, JSON)
  • Experience with REST-API’s (Automation, writing API calls/scripts and troubleshooting existing integrations)
  • Coding experience interfacing with multiple systems via API is a plus
  • Strong written and verbal communication skills. Technical writing experience is a plus. 
  • Good organization skills, an excellent work ethic, attention to detail, and self-starter attitude.
  • Excellent problem solving along with analytical and troubleshooting skills.
  • Familiarity with tools like Zendesk, Jira/Confluence, Zapier is a plus.
  • Familiarity with HashiCorp products (Vault, Consul, Terraform, Vagrant, Nomad, Packer) is a plus

  Please submit a cover letter that demonstrates your writing skills and tells us about your interest in being part of the HashiCorp story along with your resume.

  HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

#LI-Onsite 

Canada, Colorado, California, Washington and New York Applicants: To view base salary ranges for this role in your location and to learn more about which roles are eligible for bonus pay or commissions, please visit our Pay Transparency Calculator below. Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training. Information on our benefits can be found via the link below. Intern ranges can be found below.

• Pay Transparency Calculator: https://bit.ly/3B7gwql
• Benefits: https://www.hashicorp.com/careers/benefits
• Intern Ranges: https://bit.ly/3H2soha