Commercial Manager - Albania
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
YOUR MISSION
We are preparing to launch our services in Albania soon! To achieve this, we need to build a team of enthusiastic individuals who can be likened to superheroes, covering various roles from sales and onboarding to account management. This team will play a crucial role in establishing Glovo as the preferred brand for ordering in Albania. As a Commercial Manager, you will be in charge of creating the Sales and Account Management strategy in Albania. Leading the commercial team to make sure we reach and maintain as partners as possible. We won't lie to you – the opportunity is extraordinary, but be prepared for extended hours, so having a high level of energy (GAS) will be essential!
THE JOURNEY
- Sign sign sign restaurants/groceries/Pharmacies and whatever fits in our bag!
- Cultivate relationships with our restaurant partners, guiding them through onboarding, and securing long-term operational success by providing training on our systems and keeping them informed about updates.
- Act as a central figure, actively addressing obstacles and eliminating bottlenecks throughout the onboarding process to enhance speed.
- Guarantee that our portfolio of restaurants aligns with the highest Glovo service standards.
- Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties
- Deliver day to day campaign execution, optimization, and analysis across multiple clients
- Deliver outstanding day-to-day client service and a high quality of work to agreed excellence service and performance.
- Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and reporting of performance metrics
- Get feedback from our partners and translate it into product, marketing and operations improvement. Be the main POC between Glovo different areas and the Partner
- Excellent communicator and a great attitude in problem solving
- Albanian Mother language and Professional english level is a must
- Preferred: Experience on using Salesforce
- Have initiative, be proactive and autonomous - Glovo is also yours! Have good energy and like what you do, even on bad days
- Excel knowledge and Data Interpretation Skills
- Minimum 2-4 years of experience in Account Management and/or Business Consultancy preferably in FMCG, digital platforms or on-demand delivery industry
- Data-driven profile with strong business acumen
- Proactive, organized and detail oriented
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance