We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

Our Legal Team currently consists of attorneys in the US, UK, and France, with our Vice President, Legal based in the US. This role will be part of a team of one other Contract Manager and attorney reporting to a Director, Corporate Counsel (based in California). They will also work closely with the EMEA and APAC Legal Team of two UK and one French solicitor, led by a Senior Legal Counsel (based in Scotland), and our Senior Legal Counsel/ Data Protection Officer (based in England). We’re a lean team and so process and standardization is key for us. We recognise that there’s always room for improvement and so new ideas are always welcome. We pride ourselves on being able to provide practical, commercially sound advice whilst protecting our business from legal risks.

The Opportunity

As our Contracts Manager, you'll be a key member of our legal team, playing a pivotal role in supporting our business operations, ensuring legal compliance, and contributing to the growth of our organization.Reporting to the Director, Corporate Counsel managing UserTesting’s North America Legal Team, you will be responsible for independently reviewing and negotiating commercial contracts, and providing general legal advice and support to a variety of stakeholders across the business. You’ll be required to work closely with our sales, finance, data privacy, security, and IT teams to make sure that we’re able to reach a satisfactory outcome for everyone involved. You will also be essential to creating and updating UserTesting’s commercial contracting processes and policies to accommodate the needs of the business and our customers.

This role is based in the US. You'll have the flexibility to work remotely from your home location. You should be comfortable working in a virtual environment while also facilitating in-person collaboration when required. Flexibility, adaptability, and a commitment to promoting a positive remote work experience are essential attributes for success in this role. Infrequent travel to UserTesting’s other offices globally (USA, England, France, Germany, Spain, and Asia) may be necessary to attend specific meetings/ events.

• Drafting, reviewing and negotiating a variety of contracts, including SAAS agreements, Order Forms, Amendments, NDAs and DPAs relating to UserTesting’s services;
• Attending customer facing calls in which you will lead the legal discussion and explain UserTesting’s legal position and processes;
• An understanding of legal principles such as warranties, indemnities and liability caps, and the ability to provide guidance on these to non-legal colleagues;
• Delivering training to non-legal colleagues;
• Proactively supporting the sales process and deal flow;
• Where required stepping outside of purely legal tasks by assisting on non-legal tasks such as process development and commercial tasks; and
• Assisting with the maintenance of up to date documentation and legal repositories.

What we're looking for

• Experience as a Contract Manager, Administrator, Dealdesk Paralegal, or similar role
• Experience working at a commercial law firm, or in-house at a high-growth SaaS company or similar technology-focused, sales-driven organization
• Experience drafting and negotiating commercial contracts
• Experience in or knowledge of Technology and SAAS
• Experience of working on deals across multiple jurisdictions
• Experience working with fast-paced, entrepreneurial sales forces

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. 

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.