The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We have a fantastic opportunity for an individual to join the Core CRM Team at MongoDB. The Core CRM Team works cross functionally with Stakeholders across Marketing & Sales improving and enhancing the Sales process for our Customers. Specifically Lead Flow & Intelligence. (MQL Process, CRMA, Lead Routing etc)

We are looking to speak to candidates who are based in Gurugram for our hybrid working model. 

This will be a Second Shift position, working from 14.00 to 22.00 India time.

Responsibilities:

• Configuring the Lightning Platform (Sales Cloud) to the Business Needs using automation tools
• QA Testing (Peer, Functional)
• Facilitate workshops with stakeholders to drive out requirements
• Create process flow diagrams
• Solution Design
• Investigating production issues
• Ability to work independently with limited supervision, whilst participating fully as a member of the team
• Improving existing processes and sharing runbooks
• End User Communication 

Required skills and experience

• Over 5+ Years of Salesforce experience within an end user or consultancy environment

• Must have at least or equivalent experience;
• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Business Analyst
• Salesforce Sales Cloud Consultant  
• Strong understanding of Salesforce Architecture and best practices
• Intermediate Knowledge of Deployment Life Cycle (Build, QA, UAT)
• 3rd Party App integrations experience (SalesLoft, Q-Assign, Lean Data, Insideview, Linkedin Sales Navigator)
• Stakeholder management
• Ability to translate business requirements into technical requirements
• Analytical mindset (Understanding the why behind the request)
• Has deep understanding of Agile Methodologies
• Knowledge of IDEs (Visual Studio, Gear Set, Git Hub)
• Knowledge of process mapping tools (Lucid Chart)
• Identifying risks and issues to the team to fix them in a timely manner

Nice to haves

• Ability to understand Apex code and triggers
• Understanding of CRMA

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

"MongoDB is an equal opportunities employer"