Customer Experience Representative

El Paso, Texas

Who you are:  

SumUp is seeking a people-positive Customer Experience Agent to be the voice of support for our merchants. The ideal candidate will be highly curious, patient, and collaborative and able to work in our thriving office in El Paso, TX.  

Who we are:

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them.. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love. 

SumUp is a financial technology company that allows businesses of all sizes to receive payments quickly and simply, both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 34 markets across Europe, the U.S., South America, and Australia.  With its point of sale systems, card terminals and online services relied upon by businesses of all sizes – SumUp is the partner of choice for small businesses from every walk of life.

What you’ll do:

• You are the voice of our company – the direct link to our merchants
• You will thoroughly understand the technology behind the products that empower millions of merchants every day
• You take care of our inquiries by phone, email, chat, and social media channels
• You contribute to the scalability by continuously optimizing processes and help to create new content for our support experience
• You closely work together with other departments within the international company, such as sales, marketing, logistics, and compliance

Why you will love this job?

• You’re curious, patient and persistent to solve issues
• You love to help and support people and have a positive work attitude
• You’re organized and keep a cool head even in stressful situations
• You’re comfortable using a smartphone, tablet or computer
• You love to communicate while being empathetic, concise, and patient with our customers
• You are able to multitask and prioritize responsibilities
• You have excellent speaking and writing skills in English, Spanish speaking +

 Compensation: 

• $16 per hour

Benefits & More:

• We’re a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents.
• Startup environment and small, cross-functional teams 
• Medical, Dental and Vision benefits, along with too many to list!
• Benefits that holistically support your physical, and emotional wellbeing
• Career Coaching & Development
• 22 days vacation days & 8 sick days plus 11 paid holidays
• 401(K) employer match and Paid Parental leave
• Sabbatical after every 3 years of employment

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.