Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of 40%. Our unparalleled access to, and analysis of, real-time data for the vacation rental industry powers our ability to drive revenue, maximize profitability and save time for hosts and property managers around the world.

It's with that in mind that Beyond is looking to add an Implementation Manager to drive support efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment. 

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! 

As our Implementation Manager you will be responsible for:

• Training and educating the customer on Revenue Management and how to use Beyond Pricing to achieve revenue goals. Launching our customers efficiently and effectively will drive stronger relationships and product adoption - keys to ensuring retention and customer satisfaction.
• Integrating the Customer’s CRM system with Beyond
• Effectively managing a customer’s onboarding experience, ensuring that the customer and our team complete each task in a timely manner
• Maintaining a deep understanding of Beyond’s suite of products, integrations, and algorithm
• Catering Beyond Pricing’s features to the specific needs of the customer
• Troubleshooting integration-related support tickets
• Working with cross-functional teams to drive better collaboration and customer experience
• Being the voice of the customer back to our Product organisation, communicating trending customer feedback and ideas.

So what kind of person are we looking for in this role? The person who will be successful in this role will:

• Be curious by nature and have a knack for learning the ins-and-outs of SaaS software
• Have deep customer-empathy and find fulfillment in helping customers reach their goals
• Enjoy working with people and are driven to provide an excellent customer experience
• Go above and beyond for teammates and customers

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 1+ years of relevant experience 
• Fluent in Spanish, French, and English
• Solid understanding of Implementation/Onboarding best practices
• Creative and analytical thinker with strong problem-solving skills
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Detailed-oriented and process-driven professional
• Proven ability to handle multiple projects simultaneously
• Proven ability to learn how to use cloud-based SaaS solutions
• Highly motivated, driven self-starter

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with the Manager of Customer Experience 
• Complete an assignment relevant to the role and speak with the team 
• Have a final interview with our Co-Founder & CTO

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. 

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, work from home office stipend, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

Please review our GDPR Statement here.