Are you passionate about providing your customers with the best possible onboarding experience and an outstanding support? Then you've come to the right place! We are looking for a Customer Success Manager in Munich or Berlin who’ll take care of our cloud-based compliance software portfolio. From planning over implementation to building successful long-term business relationships, you will be responsible for accompanying and supporting your contacts in order to find the best solution for your customer. Interested? Keep reading. ;-) EQS Group is a leading international cloud software provider in the fields of corporate compliance, investor relations and ESG. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.    As you might have already guessed from all this trust & compliance talk, transparency is very important to us. That's why we communicate all our commitments to sustainability, diversity, equality and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.   The key to our success is hiring talented people who bring passion to the table every day, take responsibility and support each other in the best possible way to create a trustworthy environment.  Help us revolutionize together!

• You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success!
• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   
• Great atmosphere. Regular team events, corporate volunteering days, a talented international team, and a common goal that unites us all. 
• Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. We share our success with you through our employee share ownership program.
• Work-life balance is a must.  Work in a modern office equipped with state-of-the-art hardware. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and work remotely from other European countries. Of course, we provide you with paid vacation. And if you need a longer break, we got you covered! There is an option for a sabbatical – because your free time is just as important to us as you are.
• Your special extra.  In addition to our employee share plan, we offer you other exciting benefits such as a company pension plan, salary optimization in the form of customized bonus and benefit programs, as well as corporate shopping benefits.
• Health is a priority. Enjoy company-sponsored sports programs for the use of various fitness studios, bicycle leasing via JobRad, and mental health counseling. 

In our Customer Success Team, we aim at providing our customers with the best possible customer experience. Here is how you would contribute:

• You plan and monitor new customer projects and make sure that they are successfully onboarded.
• You are responsible for maintaining the service level agreement and proactively advise the customer on technical matters.
• You are responsible for long-term customer retention, satisfaction and success within your customer portfolio.
• You work closely with the sales, service, marketing and product teams to integrate customer feedback into new solutions and continuously drive customer engagement.
• You remain flexible to develop further in your field and to take on new challenges.

Let’s make our customers not only happy, but also successful.To give it all in this role, you should: 

• Have great communication and interpersonal skills combined with the ability to handle escalation cases with diplomacy, tact and composure in English & German.
• Desire to work in a dynamic, international, and innovative environment and to exchange ideas in virtual teams.
• Have relevant experience in a customer-facing role: Implementation, Onboarding Management, Customer Relationship, Service Management, Project Management or Customer Success (ideally B2B; SaaS/software sector).
• Possess great project management skills and have a strong hands-on mentality.