Customer Support Specialist - Risk & Fraud (Italian and English)

Team Description: Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across three continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally.

What you’ll be doing in this position:

• Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures.
• Acting as a backup to our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments.
• Monitoring merchant behavior in compliance with AML and internal T&Cs rules
• Utilizing decision-making abilities for transaction fee reduction requests.
• Providing support to Italian and English-speaking customers through various communication channels, via phone, chat or email.

You’ll be great for this role if:

• You possess excellent language skills in both Italian and English 
• Communication is your strength, and you handle customer interactions with ease and patience.
• Curiosity and persistence drive you to solve issues efficiently.
• Your organizational skills shine, even in stressful situations
• Attention to detail is a defining characteristic.

Why you should join SumUp

• 🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 80+ countries, spread across 4 continents.

• 🚀 You'll have the space to drive your career here and take ownership of projects

• 📚 You’ll be able to expand your skillset with an individual learning budget & 10 days of educational vacation

• 🌴 We offer paid Sabbatical leave and 25 days of paid vacation + 1 accumulative day for each year of employment at SumUp

• ❤️‍🩹 Additional health and life insurance 

• 🏋 You'd enjoy other great benefits such as subsidized Multisport card, Babbel language platform subscription, free shuttle buses from Joliot-Curie metro station, a long list of discounts and more.

• 👥 Attractive referral program

• 🧘‍♀️ Office relaxation activities such as yoga and massage

This job is on-site - Sofia

About SumUp: At SumUp, we believe in the everyday hero – small business owners. We create powerful, easy-to-use financial solutions to help them succeed. Our diverse teams across Europe, South America, and the United States work together with a founder's mentality and a 'team-first' attitude.

SumUp is an Equal Employment Opportunity employer, promoting diversity and inclusion. We strictly prohibit harassment of any kind and ensure a healthy and safe workplace.

To apply, submit your resume directly; we do not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.