bookingkit is a growing company and already we are Europe’s leading booking and reservation management software for tours and activity providers. Our 2025 strategy is set in stone and we have challenged ourselves to digitise and revolutionise the Tours, Activities & Attractions market directly.

We need YOU, to propel us in this journey as we #trust in you and your ambition to be one of us. In return, we give you transparency and ownership so that you #grow with us and we rely on each other for the success of bookingkit.

At bookingkit, we believe experiences arise from community. This is why we work together as a group of currently 80 people with diverse backgrounds - sharing our common goal of creating an environment for every team member to grow as an individual and professional. #bookingkindness

Too hard to believe? Check out our Kununu and Glassdoor ratings

Our Vision and Mission

We already know where we want to be in 3 years and the impact we want to have in 10 years: With the vision of creating a world where our technology makes operating and marketing experiences easy and fun, our mission is to make bookingkit the most integrated booking technology for professional European attractions. 

So we are looking for you as a Customer Support Working Student (m/f/d) starting May 1st, 2024 in Berlin!

Your Day-to-Day Work In This Role

• Answer customer inquiries via chat/e-mail, providing solutions and maintaining professional relationships with our customers.
• Liaise with internal teams Customer Success, Product, and Tech) to investigate solutions for our customers.
• Work on back-office tasks.
• Assist in maintenance of Help Center articles and translations.

We Are Match If You:

• Speak fluent German and English.
• Possess effective and professional communication skills.
• Have great problem-solving skills and are attentive to detail.
• Are empathetic and patient.
• Work and collaborate well within a team.

Extra Awesome If:

• You are technically proficient, i.e. familiar with our software tools and CRM systems.

Our Team Setup

• Direct Supervisor: Laura (Head of Customer Support and Success)
• Björn (Senior Customer Support Manager DACH)
• Fabian (Customer Support Manager DACH)
• Antonia (Customer Support Manager DACH/IT)
• Giuseppe (Customer Support Manager IT)
• Tornike (Customer Support Working Student)
• Joel (Customer Support Manager - Web Development)

Perks and Benefits

• 100% Remote Work: We have a remote work setup. Do you like to work from the office? So do several of our colleagues -- you can join them in our sunny office in Berlin. There is also a very generous Mobile Working policy allowing you to work from almost anywhere for a portion of the year!
• Corporate Discounts: We take part in company discount programs with partners and other startups, e.g. GetYourGuide.
• Flat Communication: Open communication and accessibility between teams and leads is how we operate at bookingkit.
• Annual Private Travel Subsidy: We are part of the tourism, events, and travel industry - so obviously travel is great! Even in our current times, we subsidize private travel with up to 156€ annually per bookingkid.
• Public Transportation Subsidy: We subsidize public transportation costs in EU countries with a flat fee. Depending on location, the subsidization can be more than 50% of the total transportation cost.
• Gym Subsidy: We subsidize Urban Sports Club and Gym Pass memberships in Germany for bookingkids to stay active and fit.
• Team Events: Our bookingkit BBQ in Berlin is a tradition that we offer multiple times in the year! Beyond that, we have summer and winter events to meet in person. Even ex-bookingkids come back to catch up with us on event days!
• Extra Charity Day: We love it when bookingkids are involved in charity work. We support you with one extra day of leave for charity work.
• Airport/Train Office Day: If you find yourself needing to travel by train or flight and are still able to work, though unable to take calls, you have the option of working this day instead of taking a vacation day.
• Child Sick Days: 10 days of child sickness paid by bookingkit.

Our Interview Steps

1. People And Culture Screening Call (30 min.) with Mariam.2. Hiring Manager Interview (30 min.) with Laura.3. Simulation Exercise Interview (60 min.) with Laura + another Customer Support team member.4. Meet-The-Team (15 min.) with the rest of the Customer Support team.