Are you curious, excited by experimentation and always looking for a better way of doing things?   

Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?  

Do you want to have the opportunity to be a key member of the SME leadership team and optimise the customer journey? 

If so, we would love to hear from you! 

We are looking to hire ambitious, and value-adding talent to join Modulr, the fastest growing payments business in the UK and Europe. It is an exciting opportunity for someone who is a self-starter, willing to drive change and excited by the prospect of to take ownership across a service with huge growth potential, and that will play a significant role in Modulr’s future growth.   

About us  

At Modulr our mission is to move money efficiently to power business productivity. We are building a new digital payments service to make money flow more efficiently through businesses and the economy. This is a new type of payments account that is built for businesses that need faster, easier and more reliable ways to move money. 

Our flexible platform and innovate approach allows our customers to utilise our payments account instead of a traditional bank account. Our accounts come with a sort code and account number, access to payment systems (eg Faster Payments and Visa) and everything our customers need from a payments account. They can instantly open as many accounts as they need, automate how they make and receive payments as well as the reconciliation processes these create. All in real time, 24/7 through their own systems utilising our API that integrates into any platform. 

Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by payments giants PayPal Ventures and FIS Ventures, as well as startup and scale up specialists Blenheim Chalcot, General Atlantic, Frog and Highland Europe which enables us to leverage their resources and expertise to drive our growth initiatives. These partnerships provide us with the necessary provisions to propel our business to new heights. 

Modulr values 

• Building the extraordinary and going that extra mile  
• Owning the opportunity, be passionate and proud of the time you invest  
• Move at pace, reach your goals faster with us supporting you each step of the way 
• Achieve it together, working as a team and being Modulite 

The role  

Modulr provides payment solutions to thousands of small businesses directly and through a range of channel partners including Accountants, Bookkeepers, Accounting Software and Payroll Software providers. Due to continued expansion, we are seeking a digital engagement manager to play a pivotal role in the delivery of our ambitious growth strategy. Driven by data, you will quickly iterate and methodically improve performance across all areas of the prospect and customer lifecycle.   

We are looking for a self-starter, who is not afraid to champion and implement innovative ideas and who is excited by the prospect of leading Modulr’s digital engagement in one of its fastest growing segments.  The Modulr SME team works directly and with a range of channel partners including Accountants, Bookkeepers, Accounting Software and Payroll Software providers to deliver payment solutions to thousands of small businesses across the UK.  As part of the Modulr SME leadership team, you will be responsible for the performance and optimisation of the end-to-end customer journey. You will champion iterative testing and performance management across a variety of channels and achieve this by partnering with other internal and external teams.   

Key responsibilities 

Digital journey leadership:  

• Own the performance management of the end-to-end customer journey that delivers high sales conversion and incremental growth over the lifetime of the customer.  
• Implement and manage digital communication and marketing automation strategies for lead nurture, acquisition, customers engagement and retention.  
• Liaise with product management and marketing to optimise performance across all areas of digital engagement.  

Portfolio Management and Reporting:   

• Develop a reporting suite to track performance across the lifecycle and that informs future commercial and marketing plans. Collaborate with our data specialists to derive actionable insights for business growth.  
• Provide ongoing weekly and monthly performance reporting and revenue impact, including tracking KPIs measure success to inform future commercial and marketing plans.   
• Collaborate with internal teams on proposals to enhance the customer experience, operating as the customer advocate, ensuring they receive a premium experience. that drives high initial conversion and incremental growth over the lifetime of the customer.  
• Implement and manage digital communication and marketing automation strategies for lead nurture, acquisition, customers engagement and retention. Liaise with product and content marketing to optimise performance across all areas of digital engagement.                                             

Digital and new media strategy:  

• Leverage their experience to define and develop strategies that optimise our investment in a variety of channels, working closely with the Marketing team to optimise performance.   

Development of test and learn methodologies that deliver commercial results:  

• Lead data-driven initiatives on user journey analysis and marketing / content effectiveness.  
• Provide insight into content development and enhancement opportunities to the wider marketing team to improve engagement, and conversion.  
• Work closely with Product Managers to help optimise and develop the digital customer experience across the journey.  

 About you 

You will have a track-record of delivering results in a fast-moving business where complexity and ambiguity is the norm, and the ideal candidate will have: 

• 3+ years’ experience managing and optimising digital customer journeys.  
• Results-oriented mindset with a focus on measurable outcomes.  
• Experience operating with and influencing multi-functional teams to deliver projects that will enhance the customer experience and deliver incremental revenue.  
• Strong communication, interpersonal and collaboration skills – you will contribute to regular working design sessions with the team and will need to be able to clearly communicate your ideas, and the potential benefits, to various stakeholders including product managers and engineers.  
• Experience working in SME or consumer digital journey roles is preferable.  

What can Modulr offer you 

You’ll be part of a cross disciplinary team(s), with co-workers located in Edinburgh, London, Amsterdam and/or India. We are friendly and sociable, challenging but rewarding. We want you to push yourself and for us to support you in your future as we scale up and grow. Our culture and values are putting you first and are about investing in your future.  

• Share Options Incentive Scheme 
• Company Bonus - the more successful we are together, the more company bonus we offer. 
• Flexible benefits - £1000 to spend on a variety of benefits for you to choose from which suit your lifestyle and needs. 
• Perkbox - enjoy freebies and discounts on many other products and services. 
• 33 days holiday (including bank holidays) + your birthday off - choose which days you take off to relax and/or spend time with loved ones. 
• Learning Opportunities – on joining Modulr you will embark on our 3-day onboarding programme, called ModStart, to be equipped with the Modulr know-how and arm you with the tools you need to be successful from day 1! But, we don’t want your learning to stop there so we will continue to provide you with the tools and capabilities through our learning channels, platforms and Buddy allocation to allow you to grow and develop in Modulr. 
• Modulr All hands - join your colleaguesfor our company wide events throughout the year. 
• Great workspace - Modulr thrives on innovation which is best done through in-person collaboration. This approach enables us to work together closely, exchange ideas, and create innovative solutions that drive our success. We have state of the art offices located in WeWork in Edinburgh, ScaleSpace in London, and WeWork in Amsterdam.  
• Bike to work scheme. 

ModInclusion  

We believe that by seeing Modulr, and the world, from all sorts of angles, we can make life better for all. We want you to know that the things that make you, you — like your identity, age, ability, and background — are things that we will always celebrate and support with open arms.  As such, we are keen to maximise the diversity of our workforce and actively encourage applications from anyone and everyone. 

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