Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

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See yourself at Twilio

Join the team as Twilio’s next Director, M&A Integration

About the job

As the Director, M&A Integration you will report to the Sr. Director, Workforce Transformation within Twilio’s People organization. You will play a critical leadership role responsible for orchestrating and driving execution of M&A transactions cross-functionally from deal thesis through full integration.   This role will also flex to support other workforce transformation projects as needed. 

This role requires experience and comfort with driving projects and executive sponsor teams toward capturing the value of an M&A deal, or workforce project. Success in this role hinges on the ability to partner with key stakeholders globally, balancing business objectives with excellent operational execution.

Responsibilities

In this role, you’ll:

• Partner with business leaders and Corporate Development through the diligence and integration process to define Twilio’s integration strategy. This includes interfacing with deal sponsors, target company leaders, and building strong project operations to ensure alignment to deal value drivers, workforce strategy, and defined KPIs.
• Lead post-deal close integration and assimilation efforts of M&A at Twilio—functional, cultural, and operational—by facilitating and guiding a cross-functional team of workstream owners and ensuring key deliverables and KPIs are met.
•  Build an M&A Integration Operational Model, including developing governance structures, playbooks, change management and communications plans, and project team roles and responsibilities. 

• Interface with senior leadership, including VP, SVP level executives, to present strategic recommendations, secure resources, and set the broad integration agenda.

• Establish regular governance updates, proactively identify and mitigate risks, leading KPI reviews and results and escalate critical decisions to business sponsors and executive leadership.
• Cultivate communications and change management efforts for all stakeholders (including acquired company leaders) throughout the integration process to minimize disruption and maximize adoption.
• Assess and incorporate integration best practices, learnings, and success metrics to continuously improve our M&A playbook and operational processes.
• Support the project management of other workforce transformation projects as needed, which includes re-orgs, location expansion or consolidation efforts and people related projects as an outcome of our strategic workforce plan objectives.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Who you are:

• A natural project manager, and someone who can track and connect multiple functions and leader needs. You lead inclusive, rigorous, and efficient processes to develop plans which are focused on business and organizational goals.
• A communication expert. You communicate effectively with all audiences, regardless of level. You consistently mobilize people to act through crisp and actionable synthesis (written and verbal). 
• Highly collaborative, and partner-oriented. Your one-team-first attitude enables you to easily build enduring, trust-based relationships with key business partners and effectively work with cross-functional teams as a trusted thought partner and owner. 
• Empathetic and team-first. You use your understanding of human behavior to identify problems and issues proactively and act on that knowledge to influence change. You love helping others drive successful business outcomes in their areas of responsibility.

*Required:

• A demonstrated track record of successful global cross-functional leadership, business leader influence and management, collaboration, and relationship building.
• Minimum of 8 years of relevant experience, preferably at a leading technology company or startup, and a minimum of 3+ years hands on experience leading M&A integrations. 
• Exceptional project management and communication skills, the ability to track and manage complex processes, and a desire to lead multiple teams and multiple projects.
• Experience working with, influencing, and presenting to business leaders. Highly developed business acumen and drive clarity and execution in ambiguous situations.
• Capability to understand the business, and recognize areas of product and GTM integration, discuss product roadmaps, GTM strategy and engage with leaders to determine integration roadmaps and recommend approaches.
• Capability to understand M&A integration approaches and engage with business leaders to understand the talent objectives with each deal.
• Capability to drive continuous improvement by facilitating retrospectives, external learning and incorporating best practices and lessons learned into program improvements.

Desired:

• M&A integration experience within technical companies
• Demonstrated leveraging of technology or systems to bring efficiencies to an organization or function
• Understanding of strategic workforce planning and talent strategies

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project based or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,200.00-$213,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00-$226,500.00
• Based in the San Francisco Bay area, California: $201,280.00-$251,600.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until February 17, 2026, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.