We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Trustpilot is embarking on an exciting new phase of growth, and we invite you to join us in shaping our journey at this pivotal moment. As Director, B2B Website Experience, you will spearhead Trustpilot’s B2B value proposition and be the go-to expert for bringing it to life across every unique customer journey.

Reporting to the Senior Director of Performance Marketing, you will have an integral part in shaping how we differentiate and win across our target markets, developing a meaningful narrative that is leveraged across the organization, supporting the growth and increased customer retention.

As a digital native, you will be focused on developing the B2B website for Trustpilot as our primary marketing channel: increasing our level of organic site visitors, and creating a rich and engaging experience for all users. 

Your role will involve guiding and overseeing a team of specialists towards formulating and implementing a comprehensive digital marketing strategy, aligning with our global acquisition aims and regional commercial targets.

What you'll be doing:

• Developing a holistic digital marketing strategy across paid and organic channels with clearly defined success metrics and KPIs.
• Own the Trustpilot for Business website, focusing on delivering delightful customer experiences with a focus on optimisation and conversion.
• Take on the role as B2B business owner for our CRO roadmap; advance and implement the roadmap and monitor the effectiveness of various testing efforts.
• Manage relationships with content marketing, brand, engineering, development teams & agencies to ensure completion of website deliverables.
• Collaborate with internal SEO specialists, as well as Commercial, Product, Technology & Operations teams to build a deeper understanding of visitor behavior, to optimize the conversion funnel and to integrate website business needs into the overall Martech roadmap.
• Work closely with product and development teams to identify and deliver impactful website improvements.
• Evaluate and share metrics through reporting dashboards that assess the effectiveness of the Trustpilot For Business website.
• Developing a holistic digital marketing strategy across paid and organic channels with clearly defined success metrics and KPIs.
• Cultivate relationships with commercial and marketing leaders across the organization to align digital marketing to global and regional business goals.
• Overseeing digital attribution and user interaction tracking, plus the development and leveraging of reporting dashboards. 
• Deputise for Senior Director of Performance Marketing with leadership responsibilities as required.

Who you are:

• 6+ years of digital marketing experience with at least 3 years of developing and optimizing global, multi-brand marketing websites
• B2B SaaS experience 
• Experience of website optimization, UX, forward-thinking design, and conversion rate optimization
• Knowledge of SEO best practices and implementation
• Experience with paid media and it supports a holistic acquisition strategy
• Deep understanding of website KPIs and performance metrics
• Excellent written and verbal communication skills, especially when presenting ideas to senior management
• Skilled in organizing and overseeing multiple concurrent projects, ensuring they are completed within firm deadlines
• Motivated to cultivate solid and collaborative relationships within the organization
• Management experience
• Familiarity with marketing ad platforms and other software - such as Contentful, Figma, Optimizely, Google Analytics, JIRA, Google Optimize, Hubspot, Google Search Console, SEMRush, Google Ads, Facebook & LinkedIn Ads Manager, etc.

 

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

 

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About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.