About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As Director, Global Account Services, you will lead media management and fulfillment for all global 3rd party distribution partners, including SVOD channel partners and Content Sales clients. You will ensure clients are highly successful in their launch of Crunchyroll content servicing all their needs including avails, metadata, artwork and media asset deliveries. You will build a best in class servicing team and develop client-focused automation, process improvements, and data-driven systems.

You will...

• Be the main point of communication for all fulfillment needs of global 3rd party VOD and Broadcast clients
• Ensure avails, metadata, artwork and media are delivered to each partner on time and in spec per each clients’ needs
• Work with cross functional teams responsible for creating source materials across the supply chain to achieve client deadlines
• Manage order completion and produce metrics for all deliveries
• Evolve internal processes, systems and team structure to create distribution operations best practices and KPIs

In the role of Director, Global Account Services, you will report to the VP Content Operations and Localization.

We are considering applicants for the location(s) of Dallas or Los Angeles (Culver City).

About You

We get excited about candidates, like you, because...

• You have experience servicing global streaming platforms such as Netflix, Apple, Amazon, Roku, or Hulu
• You have working knowledge of media supply chain processes and file specifications from avails to metadata to media assets
• You want to make our customers happy
• You are an inspirational leader who works well across disparate teams to get things done
• You’ve taken part in developing systems and improving operational processes

About the Team

Content Operations is the media asset management core of Crunchyroll. We work with our content partners to receive media, perform necessary QC/transcoding and deliver to our platform, internal clients, localization and 3rd party clients. Content Operations ensures titles launch on Crunchyroll on time and with highest possible quality.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.