Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The Director Global Policy Communications is part of the Airbnb Corporate & Policy Communications team and serves as global communications strategist and spokesperson on public policy and regulatory issues relevant to Airbnb’s business and growth, with day-to-day oversight of the company’s policy narrative.

You will report to the Director of Global Corporate & Policy Communications and work with regional Communications and Policy leads on strategies, campaigns and crisis communications around challenging issues that could impact Airbnb’s legitimacy and growth (e.g., overtourism, taxes). You will work with our polling team to refresh our global narrative to address our post-pandemic policy challenges, positioning Airbnb as a constructive contributor. In particular, you will focus on the economic challenges facing people and governments for which our platform can provide a partial solution. You also will serve as a global spokesperson on policy matters as needed.

Examples of specific projects and initiatives that you’ll drive at the global level:

• Refresh how we talk about the economic empowerment and tax revenue our platform provides.
• Identify ways to build policy angles into product launches (e.g., flexible search as a way to redistribute tourism), connecting those angles to our overall policy narrative.
• Work with the Policy team to flag and advise eTeam on company stances on politicized social issues around the world.

You must be comfortable and confident working with both executives and journalists, working cross-functionally and navigating departments, and executing on both tight and long-range deadlines; and you must be an effective communicator who can explain complex ideas in straightforward, accessible ways.

Key Responsibilities

• Refresh, maintain, and develop strategies to educate internal and external stakeholders about our global policy narrative
• Work with global campaign strategists and regional Communications leads to localize the narrative for regions and geos
• Help develop, drive and or consult on strategic communications plans for proactive Policy campaigns
• Design impactful reports, studies and other deliverables illustrating our social value proposition for sharing with key policy audiences
• Oversee use of platform data for policy purposes and manage the Corporate Communications Narrative & Data team
• Develop or contribute to written materials: op-eds, presentations, messaging guidelines, Q&As, briefs, presentations, talking points, etc

Experience

• 15+ years experience in communications involving policy, regulations, corporate, and crisis management
• Ability to lead and drive initiatives, solve problems, and influence decision-making cross-functionally
• Conducted, synthesized and applied public opinion research, third-party research, and message testing to communications strategies
• Experience in leading and managing cross-functional teams
• Best-in-class verbal and written communicator
• On-the-record experience with media
• Strong interpersonal and organizational skills, and attention to detail
• Maintaining enthusiasm and a calm demeanor in stressful situations

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.