Director, Legal Operations

Full Time
Austin, TX, USA
1 month ago

About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Austin, TX. Our Austin team is based downtown in the San Jacinto Center, overlooking the scenic Lady Bird Lake. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

In the Legal Department, our mission is to provide legal and business advice that facilitates LogicMonitor's strategy, vision, and values. As a crucial member of the client team, your proactive contributions will be essential.

As Director of Legal Operations, you'll be pivotal in assessing, implementing, and managing legal technology to enhance scalability and ensure alignment with Sales, Finance, HR, and procurement. This role provides plenty of opportunity to make your mark on the organization evaluating and reporting on key performance and financial metrics to the Chief Legal Officer and Executive Leadership Team. Additionally, you'll lead project management for cross-functional collaboration initiatives across the organization, oversee Legal Collaboration Meetings (LCMs), and provide continuous training and communication to the Sales Team on legal matters.

You will gain high visibility with senior management and major customers as you navigate and solve complex, cross-functional challenges.

Here's a closer look at this key role:

  • Execute and adapt the Legal Technology Roadmap based on evolving business needs. Manage the current Legal tech stack efficiently.
  • Track Legal Department performance with key metrics/KPIs and provide regular reports to the Chief Legal Officer and Executive Leadership Team. Manage Legal V2M2s and oversee completion tracking.
  • Lead high-level Legal Department transformation projects and change management. Collaborate with multiple stakeholders (including Sales, Sales Ops, Finance, HR, InfoSec, Product) to drive business results.
  • Contribute to strategies for customer, partner, and vendor transactions. Identify and implement solutions to streamline Legal Team operations. Improve Legal intake processes for efficiency and scale.
  • Lead efforts to identify and implement new solutions and optimize existing solutions to streamline Legal Team operations,  Improve Legal intake process and workflows with a focus on efficiency and scale
  • Manage Legal vendor and outside counsel relationships. Enforce guidelines, oversee outside counsel spend, and track performance and diversity.
  • Support Sales growth with Sales training resources and regular Legal Sales communications. Implement creative go-to-market process improvements.
  • Provide Sales support, negotiate contracts, and maintain a clause library and contracting workflows.
  • Collaborate with Chief Legal Officer and Finance on building and maintaining Legal budget, spend analysis, forecasting, and future strategy and planning
  • Oversee third-party screening and due diligence program, legal compliance training program, and records management program (including maintenance of templates)
  • Handle global entity management and support innovation through IP portfolio management.
  • Management non-Attorney Staff
  • Build out contract automation and related workflows to streamline the contract management process, ensuring accuracy, and efficiency
  • Create and maintain robust information management processes for the storage of critical legal documents, including contracts, corporate governance materials, policies, and project tracking information
  • Ensure that our legal information is organized, accessible, and compliant
  • Manage legal AI services rollout using Leah Assist for contract management. Creating quality control system and enablement
What You'll Need:
  • B.A or B.S. required
  • 10+ years of legal experience with minimum 5 years of legal project operations and management in-house. Experience with global software/SAAS contracting is a significant advantage
  • Demonstrated ability to independently lead cross-functional initiatives in a fast-paced environment, securing support from diverse business stakeholders and collaborating to set objectives and achieve meaningful results
  • Strong experience in developing, procuring, implementing, and using legal department technology solutions (BrightFlag) e.g., matter management, automation tools, (Docusign), contract lifecycle management (ContractPodAI) with (Salesforce) preferred, legal AI service, third party risk tools (blueumbrella)
  • Proficiency in maintaining and updating contract templates, including but not limited to NDAs, vendor agreements, commercial agreements, and data processing agreements, is a must
  • A strong interest in legal practice and processes as well as new developments in the technology that supports the legal profession, thinking of new ways to ethically harness AI
  • Able to thrive in a fast-paced environment and successfully manage multiple deadlines
  • Strategic thinker able to think holistically while focusing on day to day project management and driving results
  • Excellent communication, analytical and writing skills across a wide variety of stakeholders, with the ability to present information clearly and concisely to difference audience


At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit

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Anticipated Application Close Date: 04/29/2024

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards. 

Base Salary Range$155,400—$170,000 USD