We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

UserTesting is seeking a Director of Network Strategy & Growth who will play a critical role in shaping and driving the long-term growth of the UserTesting Contributor Network. Working alongside functional business leaders, you will work closely with the product, marketing and business teams to define the market opportunity and develop our network's medium and long-term growth strategies. The ideal candidate will enjoy diving deep into complex problems, thinking strategically and driving and executing critical business initiatives. You will work effectively with cross-functional teams and thrive in a fast-paced environment. You will be comfortable conducting industry research, driving the annual planning process, and working cross-functionally with finance, product, sales and marketing to lead strategic planning processes.

• Lead the development of UserTesting Contributor Network’s long-term growth strategy and multi-year business plan. You will work cross-functionally to translate long-term growth initiatives into near-term priorities. This will involve working closely with key function leaders. 
• Conduct strategic analyses to help identify and evaluate opportunities to accelerate network growth. Critically review and assess needs, trends, and drivers influencing network size, growth, profitability, comparative advantage, and risk.
• Collaborate across functions to drive the annual business planning process and ensure that long-term strategies are woven into actionable yearly plans, as needed.
• Build processes to increase efficiency as the business grows and scales.
• Applies advanced analytics to track, interpret, and share trends related to competitors, as well as emerging industry trends.
• Drive research and analytical support as part of a cross-functional team to identify and evaluate critical strategic opportunities

What we're looking for

• Advanced experience in management consulting, corporate strategy or product management.
• Deep experience in the technology sector, ideally prior relevant experience in software. 
• Demonstrated strategic and analytical skills with fluency and comfort in data analytics tools
• Highly self-motivated with the ability to manage and prioritize multiple projects and initiatives simultaneously.
• Comfortable working in ambiguity with attention to detail.
• Demonstrated ability to excel in an innovative, fast-paced environment.
• Strong oral and written communication skills and the ability to formulate and deliver thoughtful and persuasive insights into complex business problems to executives.
• Ability to manage multiple simultaneous high-priority projects.
• Experience influencing and working with senior executives.
• Interest in building and scaling in a high-growth environment. 

Perks and Benefits 

• Basic Life insurance
• Mental Wellness Employee Assistance Program
• Extended healthcare, dental & vision care, and life & disability coverage
• RRSP Matching
• Flexible Time off (Full time employees)
• Remote Equipment Expense Reimbursement
• Professional Development Stipend
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Employee Referral Programme 
• Recognition of Service
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.